Nature, riding bikes, hiking, volunteering at local events, and spending quality time with family and close friends
Marissa Southerland
Reva,VA
Summary
Dynamic and results-driven professional with experience as a Shift Supervisor at BP Gas Station, excelling in team building and customer satisfaction. Proven ability in cash handling and problem-solving, enhancing operational efficiency and sales performance. Skilled in traffic control and communication, ensuring public safety and effective navigation assistance.
Overview
2026
2026
years of professional experience
Work History
Traffic Controller
H20 Pipeworks
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Controlled pedestrian movements to prevent intrusion into work zones.
Shift Supervisor
BP Gas Station Service
Gordonsville, VA
02.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
Cashier
711 Gas Station
Culpeper, VA
02.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Graduate Certificate - Beauty And Cosmetology
Culpeper Cosmetology Training Center
Culpeper, VADiploma - General Studies
Cornerstone Christian Academy
Warrenton, VA05.2009
Skills
- Two-way radio proficiency
- Valid state driver's license
- Visual observation
- Traffic control supervisor
- Navigation assistance
- Ground control coordination
- Weather monitoring
- Able to lift number lbs
- Radio communication
- Traffic safety expert
- Time management
- Attention to detail
- Problem-solving
- Organizational skills
- Teamwork and collaboration
- Traffic monitoring
- Decision-making
- Active listening
- Excellent communication
- Team building
- Public safety and transportation
- Street closure procedures
- Traffic flow expedition
- Incident reporting
- Multitasking
Accomplishments
Graduated top of my class two years early in 2009. During my work experience I have exceeded sales goals, improved customer service, and lead many successful projects.
Interests
Timeline
Shift Supervisor
BP Gas Station Service
02.2022 - Current
Cashier
711 Gas Station
02.2019 - 05.2021
Traffic Controller
H20 Pipeworks
Graduate Certificate - Beauty And Cosmetology
Culpeper Cosmetology Training Center
Diploma - General Studies
Cornerstone Christian Academy