Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Marissa Starks

Essex,MD

Summary

Compassionate Peer Support Specialist focused on empowering individuals through recovery. Proficient in coordinating appointments and guiding individuals through resources. Designs structured support plans that aid in personal growth and life changes. Exceptional relationship-building skills ensure a nurturing and trusting atmosphere for all clients.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Family Peer Support Specialsit

Maryland Coalition Of Families
Baltimore, MD
10.2022 - 06.2025
  • Navigated complex care systems to reduce frustration and confusion for individuals and families.
  • Identified essential resources, services, and programs to meet specific needs.
  • Connected families with shared challenges to build supportive networks.
  • Enhanced understanding of individual obstacles to determine effective pathways forward.
  • Empowered individuals to advocate for themselves and their loved ones.
  • Developed self-care strategies while providing support for caregivers.
  • Hosted Family Fun Events and Support Groups to strengthen caregiver support systems.
  • Facilitated one-on-one meetings to address unique caregiver concerns.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Developed individualized care plans with input from clients and their families.
  • Supported family members by providing information on local support groups.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Provided crisis intervention support for clients in emergency situations.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Monitored client progress through regular follow-up contacts.
  • Organized group activities to provide socialization opportunities for clients.
  • Provided referrals to appropriate health care providers or other community resources.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Attended court hearings as a representative of the organization when needed.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Maintained up-to-date case records with case activity status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Assisted individuals with eligibility for available benefits.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Assisted clients in setting realistic goals and developing action plans.

Teller Supervisor

Truist Bank
Baltimore, MD
01.2021 - 10.2022
  • Managed daily operations across branch locations, ensuring efficiency during peak times or absences.
  • Conducted performance reviews of tellers, providing actionable feedback for improvement.
  • Maintained accurate transaction records processed by tellers throughout each day.
  • Ensured adherence to security protocols, verifying identification when necessary.
  • Collaborated with departments to streamline workflow processes across branches.
  • Developed strategies to enhance customer satisfaction and meet service standards.
  • Tracked key metrics through reports detailing transactions per hour and average transaction time.
  • Investigated discrepancies between cash counts and computer-generated totals, reporting violations promptly.

Insurance Agent

State Farm
Baltimore, MD
01.2019 - 01.2021
  • Gathered detailed customer information to provide tailored quotes and recommendations.
  • Explained technical insurance terms in simple language for better comprehension.
  • Advised clients on strategies to minimize asset-related risks.
  • Negotiated contracts between insurers and insured parties to secure favorable terms.
  • Scheduled meetings with prospective clients to discuss product offerings.
  • Developed comprehensive insurance plans based on individual client needs.
  • Ensured compliance with legal standards and company policies during sales processes.
  • Resolved customer complaints promptly to uphold high satisfaction levels.

Security Supervisor

ERM Security
Baltimore, MD
01.2015 - 01.2020
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Supervised access control at facility entrances, granting entry only to authorized personnel.
  • Collaborated with law enforcement agencies to assist during investigations and emergencies.
  • Analyzed employee behaviors to identify suspicious activities or potential security breaches.
  • Assessed and adjusted security processes periodically to maximize efficiency.
  • Ensured security staff received proper training and certification per company policies.
  • Created and managed schedules for security personnel to maintain adequate coverage.
  • Conducted regular patrols of premises to identify potential threats or safety hazards.

Deli Clerk Supervisor

Shoppers Drug Mart
Baltimore, MD
01.2012 - 01.2020
  • Stocked shelves daily with fresh items to enhance product availability.
  • Maintained cleanliness of deli area and equipment, adhering to health standards.
  • Prepared food orders based on customer specifications, ensuring satisfaction.
  • Participated in weekly team meetings to address performance goals and operational issues.
  • Greeted customers professionally, demonstrating strong communication skills.
  • Inspected deli product labels for pricing accuracy to ensure transparency.
  • Resolved customer complaints promptly while maintaining professionalism.
  • Performed opening and closing duties, restocking supplies and cleaning work areas efficiently.

Insurance Agent

Allstate Corp
Baltimore, MD
02.2014 - 02.2017
  • Responded promptly and accurately to client inquiries regarding coverage plans.
  • Maintained precise records of all insurance transactions using computer software systems.
  • Developed and implemented tailored insurance plans based on individual client needs.
  • Processed client payments efficiently, adhering to established procedures.
  • Resolved customer complaints swiftly to uphold high satisfaction levels.
  • Monitored market conditions to ensure competitive pricing of existing policies.
  • Explained complex insurance terminology in accessible language for client understanding.
  • Conducted research to identify competitive rates and benefits from other providers.

Education

High School Diploma -

Bel Air High School
Bel Air , MD
06-2012

Some College (No Degree) - Criminal Justice

Glenville State College
WV

Skills

  • Crisis intervention
  • Individualized care plans
  • Resource identification
  • Advocacy strategies
  • Case management
  • Community outreach
  • Time management
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Event planning
  • Data tracking
  • Presentation skills
  • Email communication
  • Strategic communication
  • Empowerment techniques
  • Client assessment
  • Policy advocacy
  • Follow-up monitoring
  • Software proficiency
  • Budget management
  • Staff management
  • Customer service
  • Decision-making
  • Relationship building
  • Care plan development
  • Client advocacy
  • HIPAA compliance
  • Support group facilitation
  • Data documentation

Languages

English
Full Professional

Certification

  • Continuing to grow my expertise by taking continuing education trainings in mental health and substance recovery.

Timeline

Family Peer Support Specialsit

Maryland Coalition Of Families
10.2022 - 06.2025

Teller Supervisor

Truist Bank
01.2021 - 10.2022

Insurance Agent

State Farm
01.2019 - 01.2021

Security Supervisor

ERM Security
01.2015 - 01.2020

Insurance Agent

Allstate Corp
02.2014 - 02.2017

Deli Clerk Supervisor

Shoppers Drug Mart
01.2012 - 01.2020

High School Diploma -

Bel Air High School

Some College (No Degree) - Criminal Justice

Glenville State College

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