Marissa Stepanek
Summary
Skilled in prioritization and empathy for animals, adept at multitasking and teamwork, ensuring high standards of service and cleanliness. Multi-tasking employee known for being compassionate, professional and dependable. Skilled in customer service, record keeping, and appointment scheduling. Proven ability to enhance operational efficiency and foster relationships, demonstrated during tenure at Frankfort Animal Care Center. Excelled in medical recordkeeping and compassionate care, significantly improving client satisfaction.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist / Assistant
Frankfort Animal Care Center
2022.02 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Performed medical records management, including filing, organizing, faxing, and scanning documents.
Cashier, Social Media
Joy's Best Friends Best Bites
2019.10 - 2023.05
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Maintained clean and friendly environment for both customers and their pets.
Restaurant Hostess
P.F. Chang's
2022.06 - 2022.11
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Lead Hostess
TGI Fridays
2019.03 - 2020.11
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Education
Veterinary Assistant Program
Moraine Valley Community College
Palos Hills, IL02.2022
High School Diploma -
Marist High School
Chicago, IL05.2021
Skills
- Prioritization
- Initiative-taking
- Cleanliness Maintenance
- Relationship Building
- Educating Owners
- Effective Multitasking
- Empathy for Animals
- Compassionate Care
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Appointment Scheduling
Hobbies
Photography, Video Editing, Being Outdoors
Timeline
Restaurant Hostess
P.F. Chang's
2022.06 - 2022.11
Veterinary Receptionist / Assistant
Frankfort Animal Care Center
2022.02 - Current
Cashier, Social Media
Joy's Best Friends Best Bites
2019.10 - 2023.05
Lead Hostess
TGI Fridays
2019.03 - 2020.11
Veterinary Assistant Program
Moraine Valley Community College
High School Diploma -
Marist High School
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