Summary
Work History
Education
Skills
Languages
Timeline
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Marissa Stevenson

California ,PA

Summary

Dynamic leader with proven expertise in team motivation and customer service management, honed at Dairy Queen Grill & Chill. Excelled in conflict resolution and cash handling, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and problem-solving, achieving significant improvements in team performance and service delivery.

Work History

Shift Leader

Dairy Queen Grill & Chill
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Food Service Worker

Qdoba
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Military Police (31B)

US Army
  • Collaborated with other branches of service during joint operations, increasing interdepartmental cooperation and effectiveness.
  • Performed routine traffic stops to enforce compliance with military regulations, promoting road safety on base premises.
  • Assisted in the reduction of crime rates by proactively identifying and addressing potential threats.
  • Managed sensitive information as a part of investigations, ensuring proper handling and storage of classified materials to maintain operational integrity and security.
  • Conducted thorough building inspections and perimeter checks, ensuring the safety of sensitive facilities and assets from potential threats.
  • Responded to domestic disturbances within military housing areas, deescalating volatile situations and protecting those involved from harm.
  • Maintained a safe environment on base through diligent foot and vehicle patrols.
  • Provided crowd control during large events, ensuring public safety and maintaining order.
  • Monitored gate activities, controlled traffic, and responded to emergencies on base.

Education

Sarasota High School
Sarasota, FL
05.2019

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team motivation
  • Strong verbal and written communication
  • Creative problem solving
  • Customer service management
  • Conflict resolution
  • Staff education and training
  • Motivational leadership
  • Assigning work
  • Complaint resolution
  • Client service
  • Shift leadership
  • Multitasking Abilities
  • Organizational skills
  • Attention to detail
  • Active listening
  • Time management

Languages

Sign language
Limited Working

Timeline

Shift Leader

Dairy Queen Grill & Chill

Food Service Worker

Qdoba

Military Police (31B)

US Army

Sarasota High School

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Marissa Stevenson