Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Marissa Stewart

Atlanta,GA

Summary

Dynamic Assistant Manager with a proven track record at BondVet, excelling in customer relationship management and team building. Enhanced client satisfaction through tailored solutions and effective conflict resolution, while managing key accounts. Skilled in project management, driving successful product adoption and fostering loyalty among customers.

Overview

7
7
years of professional experience

Work History

Assistant Manager

BondVet
10.2023 - 01.2025
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Streamlined communication channels between customer success and engineering teams, expediting issue resolution.
  • Provided expert guidance to customers on best practices for product utilization, maximizing their return on investment.

Assistant Manager

New Balance
08.2022 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Product Manager Intern

WEST ELM
07.2022 - 01.2023
  • Managed project timelines, resources, and budgets to ensure on-time delivery of high-quality products.
  • Conducted competitive analysis to inform strategic decision-making and positioning in the marketplace.
  • Assisted in the development of business cases for new product initiatives, clearly defining goals, objectives, and resource requirements.
  • Coordinated beta testing efforts, gathering valuable insights from early adopters to refine product features and functionality.
  • Championed data-driven decision-making practices within the organization by analyzing metrics related to user engagement, retention, and conversion rates.
  • Developed effective product roadmaps for successful product launches and market penetration.

Customer Success Manager

BONDVET
01.2018 - 05.2022
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Streamlined communication channels between customer success and engineering teams, expediting issue resolution.
  • Provided expert guidance to customers on best practices for product utilization, maximizing their return on investment.

Retail Merchandiser

TMOBILE
04.2018 - 08.2021
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.

Education

Associate Of Applied Business -

Manhattan College
Bronx, NY

Associate Of Baccalaureate Studies -

Baruch College
New York, NY

Skills

  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Customer rapport
  • Customer relationship management (CRM)
  • Retail operations management
  • Sales strategies
  • Policy enforcement
  • Orientation and training
  • Employee performance evaluations
  • Project management abilities
  • Cost reduction
  • Cost control
  • Project management
  • Financial management
  • Budgeting and finance
  • Business administration
  • Schedule oversight
  • Negotiation
  • Meeting facilitation
  • Business development
  • Promotional planning
  • Corporate Social Responsibility

Timeline

Assistant Manager

BondVet
10.2023 - 01.2025

Assistant Manager

New Balance
08.2022 - 05.2024

Product Manager Intern

WEST ELM
07.2022 - 01.2023

Retail Merchandiser

TMOBILE
04.2018 - 08.2021

Customer Success Manager

BONDVET
01.2018 - 05.2022

Associate Of Applied Business -

Manhattan College

Associate Of Baccalaureate Studies -

Baruch College

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Marissa Stewart