MARISSA STUMBO

Conduct face-to-face interactions with clients and families, documenting behavior, interactions, circumstances, and environmental conditions to inform case evaluations. Prepare detailed and objective case documentation used by caseworkers and supervisors to evaluate services, client progress, and concerns. Observe and document client behavior and interactions, identifying information requiring follow-up or communication with caseworkers and supervisors. Communicate directly with parents, children, caseworkers, supervisors, and other involved parties while maintaining professional boundaries and confidentiality. Gather factual information during supervised visits and service interactions, accurately documenting observations to support caseworker assessments without personal bias. Maintain detailed records of service activities, dates, times, and travel associated with assigned cases to ensure compliance and facilitate case management. Work independently across multiple locations while managing changing schedules, travel requirements, and case-related responsibilities. Handle sensitive client and case information in accordance with agency policies, confidentiality requirements, and applicable guidelines.

Served as the first point of contact for patients and gathered information through telephone and in-person communication. Participated in interviewing prospective employees and provided input regarding candidate qualifications, communication skills, and suitability for the position. Maintained accurate records while handling confidential personal and medical information. Reviewed and entered information into scheduling and administrative systems with emphasis on accuracy and attention to detail. Managed high volumes of calls, inquiries, scheduling requests, and administrative responsibilities while maintaining professional communication. Identified and addressed scheduling and information issues and communicated with patients and staff to resolve problems efficiently. Trained new employees on scheduling software, procedures, documentation standards, and customer service practices. Maintained confidentiality and followed established policies and procedures when handling sensitive information.

Assisted lead teachers in providing individualized student support and structured activities. Created a nurturing classroom environment that encouraged academic and social development. Supported lesson planning and facilitated engaging learning experiences. Strengthened parent-teacher communication to promote student success.

• J. T. Vallandingham Scholastic Honor Society Graduation Honors
• GPA: 4.0 GPA
• Relevant Coursework:
  Investigative Techniques
  Forensic Investigations
  Criminal Law
  Homeland Security
  Ethics

• Graduated with High Honors
• GPA: 3.9 GPA