Marissa Taylor
Independence,MO
Summary
Detail-oriented Public Health Office Assistant experienced in administrative, financial and customer service areas. Highly organized multitasker with excellent communication and time management skills. Offering 13 years of related experience.
Overview
11
11
years of professional experience
Work History
Public Health Office Assistant
University Health Hospital
12.2022 - Current
- Obtained payments from patients and scanned identification and insurance cards.
- Developed training materials for new employees to enhance their understanding of job responsibilities and expectations effectively.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
Operator Services
University Health Hospital
03.2022 - 12.2022
- Manage security and Hvac radio
- Manage multiple phone lines
- Manage alarm systems for both hospitals Hospital Hill and Lakewood.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Medical Office Specialist
St. Luke’s Medical Center
06.2017 - 10.2020
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Used Epic to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Patient Access Representative
St. Joseph Medical Center
01.2017 - 06.2017
- Interviewing patients to establish patient accounts and obtain necessary signatures for consents
- Providing information to patients
- Follow Medical Center policies, procedures and processes and collect co-payments as needed, billing and Coding
- EMTLA, explain process appeal rights to Medicare in-patients (IMM letters)
- Address patient concerns and complaints.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Outpatient Registration Representative
The University of Kansas Hospital
07.2015 - 12.2016
- Follow Medical Center policies, procedures and processes and collect co-payments as needed, bed control.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Streamlined the admissions process for improved patient satisfaction and reduced wait times.
- Upheld HIPAA regulations and standards for protecting patient information.
Customer Service Representative
Quest Diagnostics
07.2014 - 01.2015
- Update change patient demographics
- Maintaining patient profiles, Data entry
- Inbound calls regarding lab results
- Process medical coverage claims, Scan documents into database.
Customer Service Representative
Sprint
08.2012 - 03.2014
- Data entry
- Inbound calls for customer care/online customer care technical resolutions
- Update change patient address, phone number
- Assist with technical issues
- Process insurance claims.
Education
Certificate Of Completion - Phlebotomy
Kansas City School Of Phlebotomy
Kansas City10.2016
High School Diploma -
Raytown Sr. High School
Raytown, MO05.2007
Skills
- Check-In Procedures
- Message Taking
- File Management
- Clerical Support
- Spreadsheet Tracking
- HIPAA Compliance
- Appointment Scheduling
- Telephone Etiquette
- Attention to Detail
- Healthcare Administration
- Problem Solving
- Payment Collection and Processing
Additional Information
MS Word, MS Excel, Outlook, Typing Skills-45wpm, Database, Scheduling, Teamwork, Organizational and planning skills, Communication skills, Attention to detail, Problem-solving, Hippa-confidentiality, Reliability
References
References upon request
References
References available upon request.
Timeline
Public Health Office Assistant
University Health Hospital
12.2022 - Current
Operator Services
University Health Hospital
03.2022 - 12.2022
Medical Office Specialist
St. Luke’s Medical Center
06.2017 - 10.2020
Patient Access Representative
St. Joseph Medical Center
01.2017 - 06.2017
Outpatient Registration Representative
The University of Kansas Hospital
07.2015 - 12.2016
Customer Service Representative
Quest Diagnostics
07.2014 - 01.2015
Customer Service Representative
Sprint
08.2012 - 03.2014
Certificate Of Completion - Phlebotomy
Kansas City School Of Phlebotomy
High School Diploma -
Raytown Sr. High School
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