Marissa Taylor
Business Office Manager
Thomasville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Business Office Manager
Affinity Hospice
01.2023 - Current
- Spearhead employee timekeeping and payroll, optimizing staff functions and improving operational efficiency.
- Streamline new hire onboarding and documentation processes, enhancing organizational compliance and staff understanding.
- Manage billing and payroll, focusing on accuracy and timeliness, directly contributing to improved financial management.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Program Manager
Maya's House
01.2021 - 01.2023
- Led program development and implementation, improving service delivery and client success through comprehensive treatment plans
- Ensured program compliance with regulations, maintaining operational excellence, and enhancing program delivery.
- Managed approximately 30 incoming calls, emails, and faxes per day from clients.
Program Coordinator
Quality Home Companion
01.2021 - 01.2022
- Developed training programs, to elevate staff competency and service quality, managing Medicaid billing and timesheet approvals for financial accuracy.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
Education
DBA/Business Administration -
Trident University International
03.2027
MBA/Business Administration -
American InterContinental University
12.2024
BBA/Business Administration -
American InterContinental University
01.2024
ABBA/Business Administration -
American InterContinental University
02.2023
Skills
- Strong leadership and team development
- Expertise in financial analysis, budgeting, and fiscal management
- Advanced knowledge in healthcare regulations and compliance
- Proficient in conflict resolution and problem-solving
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite, and healthcare software (EAL, CAMS-ii, SAP, Catalyst System)
Timeline
Business Office Manager
Affinity Hospice
01.2023 - Current
Program Manager
Maya's House
01.2021 - 01.2023
Program Coordinator
Quality Home Companion
01.2021 - 01.2022
DBA/Business Administration -
Trident University International
MBA/Business Administration -
American InterContinental University
BBA/Business Administration -
American InterContinental University
ABBA/Business Administration -
American InterContinental University
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