Marissa Taylor
Pleasantville,NJ
Summary
Enthusiastic and hardworking person with remarkable customer relations abilities and skilled in being very personable with customers by providing top notch support. Great at multitasking and conflict resolution skills with a level-headed great nature. Offering 19 years' experience in cashiering & restaurant environments and 21 yrs of customer service I'd be an asset to this company because I’m always open to learning new things. I’m a strong, friendly, reliable & dependable person who’s always willing to extend help to my team. I'm a extremely dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. I successfully work well as part of a team to reach personal and business goals. I'm known for successfully handling escalated customer support issues and receiving excellent customer feedback. I'm looking for long term career with opportunities for advancement.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
South Jersey Industries
Atlantic City , New Jersey
01.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers by maintaining a calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions with the ability to multi-task.
Order Taker
Borgata Hotel Casino and Spa
Atlantic City, NJ
02.2004 - 12.2023
- Operated cash register to receive payments and issue change with high degree of accuracy.
- Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
- Pleasantly greeted guests & took note of food and beverage orders via telephone and accurately relayed orders to service attendants.
- Organization skills such as filing/printing of paperwork with neat handwriting.
- Able to resolve customer complaints within scope of a supervisor; otherwise referred to management.
- Met upselling objectives to accommodate customers needs by suggesting upgrades & related menu items such as drinks or desserts.
- Works well with a team or solo in a fast paced environment.
- Extremely attentive with customer needs & has 19yrs experience of leading and training new hire employees.
Education
High School Diploma -
Pleasantville High School
Pleasantville, NJ06.2002
Skills
- Order Verification
- Problem-Solving
- Verbal and Written Communication
- Work Prioritization
- Attention to Detail
- Documentation and Reporting
- Filing and Recordkeeping
- Cleaning and Sanitizing Abilities
- Payment Processing
- Pleasant, Dependable, Reliable & Responsible
- Relationship Building
- Phone and Email Etiquette
- Cash Handling
Timeline
Customer Service Representative
South Jersey Industries
01.2024 - Current
Order Taker
Borgata Hotel Casino and Spa
02.2004 - 12.2023
High School Diploma -
Pleasantville High School
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