Marissa Thompson

• Provide direction, training, and performance management to Support Coordinators and Direct Support Professionals.
• Consult with the Program Manager, or Director of Day Services, about general operations.
• Establish and enforce company goals, policies, and procedures.
• Ensure compliance with all health, safety, and DDSN standards.
• Facilitate and attend Call Team Meetings.
• Manage policies and daily operations to ensure the highest level of production.
• Plan and manage facility central services, such as production, maintenance, and cleaning.
• Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures, and purchases.
• Maintain a clean and safe working environment for all.
• Calculate and compare costs of goods and services to maximize cost-effectiveness.
• Respond to and resolve facility and equipment alarms, maintenance issues, and system failures.
• Regularly inspect the performance and condition of building equipment and structure, noting any problems.
• Responsible for assisting, monitoring, and approving payroll.
• Responsible for weekly attendance and approval of all individuals attending the Program.
• Ensure Therap documentation is completed for all billable hours.
• Assist with production, coverage, and issues at enclave job sites.
• Review and submit enclave accountability logs and delivery receipts.
• Review and approve individual payroll.

• Conducted inventory counts by assessing current state of inventory.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
• Created weekly schedules to keep every shift well-staffed during holidays and busy periods.
• Recruited, hired and trained new employees, including monitoring and review of individual performance.
• Cross-trained in every store role to maximize operational knowledge.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

● Assess service recipients’ strengths, needs, abilities, and preferences in collaboration with each recipient and support team utilizing assessment tools. Participate in pre-assessment introductory meetings as needed.

● Ensure Day Program has all correct Medications and MAR's for each individual.

● Administer and document Medication daily.

● Develop a person-centered Day Service Plan (every 365 days) for each service recipient based on the results of the assessment and his/her desired outcomes.

● Complete Choice Agreements annually and monitor on a monthly basis.

● Ensure community and in-house activities correspond to desired outcomes of service recipients' plan.

● Ensure records and files of service recipients accurately reflect services received and are maintained in the manner and format consistent with current standards. Conduct peer audits and other quality assurance measures as assigned.

● Monitor Therap’s Individual Service Program (ISP) objectives, document progress, and revise as needed.

● Make amendments to the Day Service Plan as necessary to provide accurate information and support the service recipients’ desired outcomes.

● Assist direct support professionals to create a monthly calendar for employment training and activities.

● Provide support and assistance to direct support professionals by ensuring that activities and employment training are implemented correctly per calendar; and that the service recipient’s choices and objectives are reflected and monitored.

● Maintain ongoing dialogue with the service recipients and direct support professionals regarding progress and/or changes to Choice Agreements, Day Service Plans, and Therap ISP objectives.

● Provide direction and support to the direct support professional to ensure personal support of each service recipient.

● Collaborate and communicate with families and service providers to achieve the service recipients’ personal outcomes, choices, issues/concerns and objectives.

● Coordinate, attend, and participate in various meetings as necessary.

● Be able to present and offer alternatives to activities/events when changes to plans occur. Assist and respond to direct support professionals when changes occur in the community and day program environment.

● Visit job sites monthly to receive feedback from Enclave Supervisors and service recipients in regards to objective training.

● Act as designated person in charge in the absence of the Program Manager when assigned. Report all emergencies/criticals to the Associate Director of Day Services.

● Operate agency vehicles as assigned. Log mileage and documentation per Agency Vehicle Safety Manual.

• Managed and directed eight direct support employees within the organization.
• Recruited and hired direct support employees with expertise in developmental disabilities, adding depth and talent to highly skilled team
• Communicated project status and requirements to direct support staff, keeping all parties aware of impending deadlines.
• Managed daily communications with staff to disseminate schedules and overviews, program updates and announcements.
• Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
• Fostered relationships with community clients and partners through dynamic communication and prompt follow-up to questions and concerns.
• Facilitated conferences between organization and community members or clients and helped communicate concerns to managing leadership.
• Reviewed program needs and recruited qualified staff.
• Collaborated with program director to establish program curriculum and goals.
• Coordinated and monitored performance and quality of all programs and services.
• Maximized employee retention by creating positive work environment.
• Observed program activities, collected data, created reports and presented findings to senior management.
• Engaged closely with direct support staff to uncover issues, determine appropriate solutions and offer assistance.
• Answered telephone inquiries and processed incoming and outgoing mail.
• Attended meetings and participated in staff development training activities.
• Managed thirteen consumer cases within the community support program.
• Coordinated community resources, including healthcare, mental health, insurance and food stamps.
• Completed accurate legible documentation for consumer profile as outlined by policy, reports and observations.
• Conducted assessments of family strengths, needs and barriers.
• Prepared documents necessary to initiate, continue and modify public assistance.
• Supported consumers in completing documents with accuracy for human service programs.
• Prepared consumers for self-management and decision-making responsibilities.
• Performed assessments to determine individual limitations and strengths.
• Documented and filed consumer health reports and charts.
• Connected individuals with relevant community resources and coordinated referrals.
• Managed load of multiple cases on consistent basis.
• Helped individuals address disabilities and put together career plans.
• Assisted consumers with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
• Delivered medication to consumer on time.
• Managed consumer bank account and bill pay.
• Attended ISP meetings to assist with developing and meeting quarterly goals for consumer.
• Recorded daily log on consumer progress.

• Documented current consumer information to update supervising coordinator, including vital signs, behaviors and eating habits.
• Administered medications daily.
• Enhanced consumer wellbeing by supporting participation in recreational activities.
• Supported and encouraged psychiatric patients to promote health and wellness.
• Monitored consumers well-being, safety and comfort under direction of physician.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Documented consumer progress in charts and logbooks.
• Transported consumers to doctor's appointments and other related errands.
• Monitored and reported consumer progress.
• Maintained clean and well-organized environment to promote consumer happiness and safety.
• Improved consumer outlook and daily living through compassionate care.
• Fostered independence in disabled individuals while closely monitoring safety at all times.
• Facilitated best care by developing strong and trusting rapport with consumer.
• Prepared food and helped consumer eat to support healthy nutrition.
• Collected and recorded blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
• Planned and prepared nutritious meals and snacks to meet special diets such as diabetic, low sodium and high protein.
• Helped with personal needs from exercise to bathing and personal grooming.
• Assisted with daily personal hygiene such as bathing, dressing and grooming.
• Reported concerns to supervisor to maintain optimal care for all consumer needs.
• Kept detailed records of consumer care, medication administration and changes in health or other conditions.
• Checked mail, shopped for groceries and handled bill payments.
• Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
• Worked with consumer and families to design meal, rehabilitation and other plans for long-term success.
• Assisted consumer with bladder and bowel needs by helping to restroom.