Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic

Marissa Thompson

Spartanburg,SC

Summary

Fast learning and detail oriented person with all required training and experience. With 15+ years of customer service and public service experience as a Phlebotomist and Customer Service Representative. Authorized to work in the US for any employer

Overview

18
18
years of professional experience
1
1
Certification

Work History

Phlebotomist

Spartanburg Regional Medical Center
09.2020 - Current
  • Conducted venipuncture and capillary draws, ensuring patient comfort and safety.
  • Maintained accurate patient records and ensured adherence to protocols for specimen collection.
  • Collaborated with healthcare teams to streamline blood collection processes, enhancing efficiency.
  • Trained junior phlebotomists in techniques, safety measures, and best practices for specimen handling.
  • Implemented quality control measures to ensure compliance with laboratory standards and regulations.
  • Led initiatives to minimize wait times for blood draws, improving overall patient satisfaction ratings.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Senior Phlebotomist

CSL Plasma
10.2018 - 05.2021
  • Performing Venipunctures
  • Collecting Plasma
  • Setting up Apheresis machines for suitable donations
  • Disconnecting and connecting donors in a timely manner
  • Properly labeling samples
  • Monitoring donors and machines to insure successful donations
  • Leading Shifts
  • Maintaining a safe and sanitary environment
  • Perform nightly, monthly, and weekly cleaning on all Apheresis machine
  • Perform Calibration and proper weighing
  • Training employees based on company policies and guidelines for Donor Tech Support and Phlebotomy thoroughly SOP’s and Work Instructions.

Teacher

Bright Horizons Child Development
07.2016 - 11.2017
  • Monitor students' progress, and provide students and teachers with assistance in resolving any problems.
  • Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.
  • Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.
  • Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.
  • Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
  • Teach classes or courses, or provide direct care to children.

Teacher

Sunshine House Early Learning Center
08.2015 - 07.2016
  • Maintain a safe play environment.
  • Dress children and change diapers.
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Sanitize toys and play equipment.
  • Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist in preparing food and serving meals and refreshments to children.
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits.
  • Create developmentally appropriate lesson plans.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.
  • Organize and store toys and materials to ensure order in activity areas.

Shift Leader/Key Holder

Taco Bell
10.2013 - 09.2015
  • Enforce safety and sanitation regulations.
  • Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
  • Interpret specifications, blueprints, job orders, and company policies and procedures for workers.
  • Keep records of employees' attendance and hours worked.
  • Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
  • Requisition materials, supplies, equipment parts, or repair services.
  • Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
  • Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads.
  • Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.

Teacher

C.H.S Child Development Center
10.2012 - 11.2013
  • Maintain a safe play environment.
  • Dress children and change diapers.
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Sanitize toys and play equipment.
  • Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Operate in-house day-care centers within businesses.
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist in preparing food and serving meals and refreshments to children.
  • Create developmentally appropriate lesson plans.

Substitute Teacher

Piedmont Community Actions
05.2011 - 11.2012
  • Maintain a safe play environment.
  • Dress children and change diapers.
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
  • Sanitize toys and play equipment.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.

Sales Associate/ Key Holder

Lane Bryant
03.2008 - 12.2011
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Use computers for various applications, such as database management or word processing.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Provide services to customers, such as order placement or account information.

Education

Certificate - Health Care

Spartanburg Community College
Spartanburg, SC
05.2018

High School Diploma - undefined

Boiling Springs High School
Boiling Springs, SC
05.2008

Skills

  • Phlebotomy
  • Patient Care
  • Injections
  • CPR Certified
  • Child Care
  • Early Childhood
  • Special Education
  • Teacher Assistant
  • Customer Service
  • Inventory
  • Store Displays
  • Retail sales
  • Team Management

Certification

  • Phlebotomy
  • May 2018 to Present
  • Certificate of completion received May 18,2018

Timeline

Phlebotomist

Spartanburg Regional Medical Center
09.2020 - Current

Senior Phlebotomist

CSL Plasma
10.2018 - 05.2021

Teacher

Bright Horizons Child Development
07.2016 - 11.2017

Teacher

Sunshine House Early Learning Center
08.2015 - 07.2016

Shift Leader/Key Holder

Taco Bell
10.2013 - 09.2015

Teacher

C.H.S Child Development Center
10.2012 - 11.2013

Substitute Teacher

Piedmont Community Actions
05.2011 - 11.2012

Sales Associate/ Key Holder

Lane Bryant
03.2008 - 12.2011

High School Diploma - undefined

Boiling Springs High School

Certificate - Health Care

Spartanburg Community College

Additional Information


  • Active Listening
  • Customer and Personal Service Critical Thinking
  • Active Learning Education and Training
  • Food Production