Marissa Thornton
Austin
Summary
Skilled administrative representative with expertise in data entry and a typing speed of 60 wpm. Proficient in Microsoft Office Suite, including Excel, Word, and Outlook. Strong attention to detail and effective time management abilities. Capable of managing multiple tasks simultaneously while maintaining high organizational standards.
Overview
9
9
years of professional experience
Work History
Administration Assistant
Ogletree Deakins
Austin
02.2020 - Current
- Executed file checks and processed paperwork to ensure compliance and accuracy.
- Managed document processing and distributed mail efficiently to maintain workflow.
- Achieved service and quality standards in all review periods.
- Directed customer inquiries to appropriate departments for swift resolution.
- Welcomed visitors and maintained front reception desk operations, answering phone calls promptly.
- Created spreadsheets in Microsoft Excel for efficient record-keeping and reporting.
- Prepared invoices, expense reports, memos, and letters using Microsoft Office Suite applications.
- Performed accurate data entry tasks within established timeframes.
Data Entry
Navient
Austin
02.2016 - 10.2017
- Entered numerical data into databases with precision and timeliness.
- Defused volatile customer situations with composure and professionalism.
- Addressed negative customer feedback patiently and effectively.
- Mastered customer service management systems and databases for optimal performance.
- Managed high-volume inbound and outbound calls efficiently.
- Consistently met or exceeded service and quality standards during every review period.
- Handled customer calls proficiently in a complex, fast-paced call center environment.
Education
Diploma -
John B. Connally High School
Pflugerville, TX06.2008
Skills
- Data entry and typing
- Attention to detail
- Time management
- Microsoft Office proficiency
- Organizational skills
- Multitasking ability
- Reception management
Timeline
Administration Assistant
Ogletree Deakins
02.2020 - Current
Data Entry
Navient
02.2016 - 10.2017
Diploma -
John B. Connally High School
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