Marissa Timmerman
Chandler,Arizona
Summary
Program operations professional with experience supporting technology programs, data reporting logistics to stakeholders technical teams. Proven ability to manage project workflows, ensure data integrity, and deliver reporting to the decision process. Experienced in process optimization, ai systems adoption, and driving operational efficiency in fast paced environments.
Overview
15
15
years of professional experience
Work History
Dispatch & Marketing Manager
Rock-N-Roll Materials
Chandler, AZ
01.2010 - 01.2025
- Oversee operations, logistics, and marketing for a construction materials business, driving coordination across delivery workflows and customer projects for both residential and commercial clients.
- Lead scheduling, routing, and resource allocation for a team of 12, optimizing cost efficiency, equipment utilization, and improving logistics efficiency while reducing operational delays.
- Analyze operational and customer data to inform decision making, improve performance visibility, and drive process improvements across workflows.
- Direct cross functional alignment across sales, dispatch, and operations to ensure consistent execution of fulfillment and delivery strategies.
- Designed and implemented the company website using Wix, independently driving platform adoption and incorporating analytics to support reporting, resulting in a 25% increase in new customer acquisition.
- Support procurement strategy and high value sales initiatives, aligning inventory, pricing, and customer requirements driving revenue growth by 30%.
Implementation Specialist II
Lumen Technologies
Remote
05.2020 - 04.2024
- Supported enterprise technology implementation programs by coordinating project workflows, managing delivery timelines, and aligning global resources across teams in EMEA, APAC, LATAM, and North America.
- Managed and analyzed workflow data across 300 plus active projects, developing reporting outputs and dashboards to track project status, performance metrics, and alignment to client scope and timelines.
- Maintained data integrity within project tracking systems by validating inputs and ensuring accurate documentation of technician and field activity.
- Developed and implemented process improvements that enhanced workflow consistency, improved reporting accuracy, and increased efficiency across program operations.
- Designed and delivered training programs supporting SharePoint and AI driven workflows, enabling system adoption and standardizing processes across teams.
- Created and delivered performance reporting and executive summaries for a 200 plus person team, supporting dashboard style reporting and data visualization while providing visibility into key metrics and operational trends.
- Partnered with cross functional teams to gather requirements, support system configuration, and ensure successful implementation of client solutions.
Education
Bachelor of Arts - Arts Management, Business
Arizona State University
05.2020
Skills
- Program and Project Coordination
- Cross Functional Leadership
- Workflow and Delivery Management
- Risk and Issue Management
- Agile and Lean Process Improvement
- Data Analysis and Reporting
- KPI Tracking
- Dashboard Development
- Data Integrity
- Power BI
- Stakeholder Management
- Executive Communication
- Resource Planning
- Process Improvement
- Change Management
- Enterprise Project Tracking Systems
- Salesforce
- Google Analytics
- Microsoft Office Suite
- Advanced Excel
- PowerPoint
- Word
- SharePoint
- Outlook
Timeline
Implementation Specialist II
Lumen Technologies
05.2020 - 04.2024
Dispatch & Marketing Manager
Rock-N-Roll Materials
01.2010 - 01.2025
Bachelor of Arts - Arts Management, Business
Arizona State University