Summary
Overview
Work History
Education
Skills
References
Timeline
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Marissa Torres

Anaheim,CA

Summary

Motivated sociology graduate with a strong foundation in health and wellness, administrative support, and social work. Committed to making a meaningful impact. Recognized for strong communication and organizational skills, adaptability, and a passion for supporting diverse communities.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
Phoenix, AZ
01.2022 - 01.2024
  • Prepared high-quality coffee and espresso beverages for customers.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Supported highest standards of conduct and service to support company reputation.
  • Educated customers about menu items and promotional offerings effectively.

Administrative Assistant

MD Skin Lounge
Scottsdale, AZ
01.2018 - 01.2020
  • Managed appointment scheduling for client consultations and treatments.
  • Provided administrative support to medical and aesthetic staff.
  • Coordinated inventory management for skin care products and supplies.
  • Communicated with clients regarding services, promotions, and follow-ups.
  • Developed and maintained professional relationships with clients and vendors.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Utilized scheduling software to streamline appointment bookings effectively.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Customer Service Representative

Blue Cross Blue Shield
Brea, CA
03.2016 - 01.2017
  • Assisted members with inquiries regarding health insurance benefits and claims.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Sociology

Arizona State University
Tempe, AZ
05-2025

Skills

  • Effective verbal and written communication
  • Strong organizational and time management abilities
  • Compassionate
  • Proficient in Microsoft Office
  • Proficient in scheduling platforms
  • Problem solving
  • Customer relations

References

References available upon request.

Timeline

Barista

Starbucks
01.2022 - 01.2024

Administrative Assistant

MD Skin Lounge
01.2018 - 01.2020

Customer Service Representative

Blue Cross Blue Shield
03.2016 - 01.2017

Bachelor of Science - Sociology

Arizona State University

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