Marissa Totaram

• Led and mentored medical secretaries and front desk personnel to deliver high-quality administrative support.
• Facilitated change management processes, including template creation and insurance verification, and coordinated appointments with four doctors.
• Handled appeals, maintained documentation, and ensured excellent customer service through responsive communication.
• Managed financial transactions, maintained patient records, and utilized CRM software for activity recording.
• Demonstrated strong problem-solving skills in addressing patient complaints and managing copayments.
  Organized developmental workshops for new mothers and assisted with scheduling medical tests for patients.

• Receives and verify specimen collections, specimen processing and testing. Identifies and adheres to appropriate handling techniques for all specimens.

• Provides lab test status and results as needed.

• Transport specimens to and from designated hospital areas as needed.

• Centrifuges specimens as required and ensure centrifuges are balanced, set at appropriate speed, time, and temperature.

• Verify data on specimen label is correct and corresponds to data in laboratory computer information system and label corresponds to date of draw and collection.

• Responsible for identifying aliquots by specimen number, name, date, and test which is done with careful handling. Prepare, maintain, and distribute laboratory records of test results.

Instruct patients of collection procedure for sample and return.

• Provide High Level Administrative Support to the CEO and manage team.
• Streamline Office Operations and enhance efficiency through effective organization and communications
• Perform date entry and dispatch drivers to deliveries and pick ups.
• Prepare payroll,checks, along with updating and sending out invoices.
• Prepare and editing correspondence.
• Coordinate interviews, meetings and conference calls.