Marissa Trevino
Euless,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
Work History
Accounts Payable-credits
Ferguson HVAC Supply
11.2021 - Current
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Analyzed customer credit data to make informed decisions on extending or denying credit, minimizing financial risk.
- Responded to customer inquiries and provided detailed account information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
Front Desk Assistant
Hand and Stone
11.2020 - 10.2021
- Developed strong working relationships with team members, fostering a positive work environment.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Abuelo's Restaurant
08.2018 - 05.2020
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Business Administration And Management
Tyler Jr. College
Tyler, TexasHigh School Diploma -
Heritage High School
Midlothian, TX06.2018
Skills
- Complaint resolution
- Microsoft Office
- Accounts Payable
- Data Entry
- Customer Relations
- Invoice Processing
- Communication Management Professional
- Proactive and Self-Motivated
Timeline
Accounts Payable-credits
Ferguson HVAC Supply
11.2021 - Current
Front Desk Assistant
Hand and Stone
11.2020 - 10.2021
Abuelo's Restaurant
08.2018 - 05.2020
Business Administration And Management
Tyler Jr. College
High School Diploma -
Heritage High School
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