Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Marissa Troche

Marissa Troche

Antioch,IL

Summary

Results-driven Program Manager with extensive experience at Staples, skilled in LMS Administration and stakeholder engagement. Successfully enhanced onboarding programs and training development, achieving a notable net promoter score of 79. Demonstrated expertise in analytical problem-solving and team coordination, consistently delivering projects within scope and budget to support strategic organizational growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Program Manager

Staples
02.2022 - Current
  • Creating and enhancing new hire onboarding programs within the timeline, scope, and budget, exceeding expected benefits and achieving an average net promoter score of 79
  • I build and maintain strong communication and partnerships with stakeholders such as senior leaders, sales managers, sales support, and marketing
  • I consistently identify and mitigate potential issues and manage conflicts and urgencies efficiently
  • Collaborating with the Sales Effectiveness and Enablement teams, I periodically review the program and recommend improvements and process enhancements
  • Creating and designing training programs tailored to business requirements
  • I effectively developed and oversaw our Next Level training program, which helps top performers in their current roles acquire the skills and proficiencies necessary for advancement according to their career development plans

Talent & Training Specialist

Staples
07.2019 - 02.2022
  • I took a key role in overseeing Talent Management and Development throughout the company and assisting with training and comprehensive employee onboarding
  • I created and revised training programs for new hires in various departments to accelerate their learning curve and decrease turnover rates
  • Collaborated with various business units and companies within Staples Enterprise
  • Successfully led discussions on diverse topics and priorities across different roles, group sizes, and organizational dynamics
  • As part of my career plan to become a Program Manager, I created and implemented a continuing education program to enhance the skills of experienced staff
  • I also developed training programs for other trainers and manager toolkits to support ongoing learning

Sales Coaching Specialist

Quill
01.2018 - 07.2019
  • Worked and reported to the Sales Director and supported Team Managers and the L&D Department as a secondary leader
  • I created and implemented a process to evaluate sales call quality, including a rating mechanism, reporting, and alignment with Leadership
  • I also conducted training sessions, made the reports accessible, and assisted the business in achieving its call quality goals and KPIs
  • Developed coaching schedules and guidelines for Team Managers and other leaders to implement a consistent strategy for nurturing new and existing employees

Key Account Manager

Quill
10.2014 - 01.2018
  • Established partnerships with large buying groups, franchises, and associations
  • Traveled to meet with existing clients for annual business reviews and on-site training
  • Attended customer conferences to acquire and manage new clients
  • Managed and managed contract proposals tailored to state and local customer needs, boosting customer retention and attracting new business

Business Development Sales Manager

Ray Chevrolet
05.2009 - 08.2014
  • Managed a team of 12 to 14 Sales Representatives to acquire new customer leads and manage system-generated opportunities
  • Exceeded monthly quota while generating 20% sales growth
  • Managed company website to keep up-to-date inventory and distribution of customer leads to the proper channels
  • Onboarded and managed 12+ team headcount to stay within budget
  • Responsible for hiring, training, and terminations
  • Handled difficult customer and employee situations to de-escalate, maintaining customer and employee loyalty

Education

High School -

Lakes Community High School
Lake Villa, IL

Skills

  • LMS Administration Expertise
  • Rise, Articulate, and Storyboarding
  • Skilled in Adobe Connect Usage
  • HTML Structure Optimization
  • Budget Management
  • Project Delivery Management
  • Familiarity with Agile and Waterfall Frameworks
  • Stakeholder Engagement
  • Risk Analysis Expertise
  • Organizational Change Strategy
  • Effective Communication Skills
  • Analytical Problem Solving
  • Effective Team Coordination
  • Skilled in Microsoft Office Suite
  • Onboarding and training
  • Instructional design

Certification

  • Project Management Professional (PMP), Project Management Institute, 2024
  • Professional Selling Skills and Sales Coaching, Korn Ferry, 2019
  • Effortless Experience, Challenger Inc., 2021

Timeline

Program Manager

Staples
02.2022 - Current

Talent & Training Specialist

Staples
07.2019 - 02.2022

Sales Coaching Specialist

Quill
01.2018 - 07.2019

Key Account Manager

Quill
10.2014 - 01.2018

Business Development Sales Manager

Ray Chevrolet
05.2009 - 08.2014

High School -

Lakes Community High School

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Marissa Troche