Marissa Troche
Antioch,IL
Summary
As a program manager with over five years of experience leading and coordinating learning and development projects involving multiple and diverse functions, and seek a company to leverage the skills and knowledge to design and implement effective programs supporting the organization's strategic vision and objectives. Attentive to detail with experience in coordinating projects, programs, and improvements. Very eager to help a company grow and advance that provides career development opportunities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
Staples
2022.02 - Current
- Creating and enhancing new hire onboarding programs within expected timeline, scope, and budget, exceeding expected benefits and achieving anet promoter score of 79
- Building and maintaining strong communication and partnerships with stakeholders such as senior leaders, sales managers, sales support, and marketing
- Consistently identify and mitigate potential issues and manage conflicts and urgencies efficiently
- Collaborating with Sales Effectiveness and Enablement teams, meeting weekly to review programs and recommend improvements and process enhancements
- Developed and oversaw Staples Next Level training program, which helps top performers in their current roles acquire skills and proficiencies necessary for advancement according to their career development plans.
Talent & Training Specialist
Staples
2019.07 - 2022.02
- Trained and mentored 55 new personnel hired to fulfill various roles.
- Oversaw Talent Management and Development throughout Staples sales teams and assisted with training and comprehensive employee onboarding
- Created and revised training programs for new hires in various departments to accelerate their learning curve and decrease turnover rates
- Implemented Staples continuing education program to enhance skills and competencies of new and tenured employees
Sales Coaching Specialist
Quill
2018.01 - 2019.07
- Worked and reported to Quill Sales Director and supported Team Managers and L&D Department Director as secondary leader
- Successfully developed and deployed call review process to evaluate sales call quality, including rating mechanisms, reporting, and alignment with Leadership
- Conducted training sessions, made participation and engagement reports accessible, and assisted sales leadership in achieving its call quality goals and KPIs
- Acting quality assurance representative, reviewing over 100 calls each sales period to gather data and develop coaching plan enhancements. Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Key Account Manager
Quill
2014.10 - 2018.01
- Established partnerships with large buying groups, franchises, and associations
- Traveled to meet with existing clients for annual business reviews and on-site training
- Attended six customer conferences annually to acquire and manage new clients
- Managed and managed contract proposals tailored to state and local customer needs, boosting customer retention and attracting new business. Exceeded quota annually in 2017 & 2018.
Business Development Sales Manager
Ray Chevrolet
2009.05 - 2014.08
- Managed Business Development team of 12 to 14 sales representatives to acquire new customer leads and manage system-generated opportunities to exceed monthly quota while generating 20% sales growth
- Responsible for hiring, training, and terminations onboarded and managed 12+ team headcount to stay within budget
- Handled demanding customer and employee situations to de-escalate, maintaining customer and employee loyalty.
- Generated new business with marketing initiatives and strategic plans while managing company website to keep up-to-date inventory and distribution of customer leads to proper channels
Education
High School Diploma -
05.2008
Skills
- LMS Management
- Adobe Connect
- HTML Design
- Risk management
- Change management
- Communication and presentation skills
- Critical Thinking & Problem Solving
- Teamwork and leadership skills
- Project Management Professional (PMP)
- Strategic Enterprise Resource Planning
- Training and Development
- MS Office Applications
- Budgeting and Resource Management
Certification
- Program Management Professional (PMP), Project Management Institute, 2024
- Professional Selling Skills & Sales Coaching, Korn Ferry, 2019
- Effortless Experience, Challenger Inc, 2021
Personal Information
Title: Program Manager
Timeline
Program Manager - Staples
2022.02 - Current
Talent & Training Specialist - Staples
2019.07 - 2022.02
Sales Coaching Specialist - Quill
2018.01 - 2019.07
Key Account Manager - Quill
2014.10 - 2018.01
Business Development Sales Manager - Ray Chevrolet
2009.05 - 2014.08
Lakes Community High School - High School Diploma,
- Program Management Professional (PMP), Project Management Institute, 2024
- Professional Selling Skills & Sales Coaching, Korn Ferry, 2019
- Effortless Experience, Challenger Inc, 2021
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