Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Valadez

Houston

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

KidsRKids
10.2022 - 05.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Head Cashier

Rainforest Carwash
05.2019 - 10.2022
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Cy-Fair High School
22602 Northwest FWY
06-2020

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Filing
  • Customer relations
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Professional communication
  • Dedicated team player
  • Multi-line phone systems
  • Resourceful
  • Team bonding

Timeline

Administrative Assistant

KidsRKids
10.2022 - 05.2024

Head Cashier

Rainforest Carwash
05.2019 - 10.2022

High School Diploma -

Cy-Fair High School

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