Marissa Vanbibber
Discovery Bay,CA
Summary
Actionable Public Safety Dispatcher with nearly 23 years of experience, diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences as well as non-emergent issues. Direct communicator between local government and members of the community/other agencies with high attention to detail, often in a high stress environment with need for split-second decision making based on established procedures and/or common sense. Proven leader in customer service with nomination from multiple user groups for Dispatcher of the Year, year after year.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher II
City Of Palo Alto Police
Palo Alto, CA
08.1999 - Current
- Question callers to determine nature of problems and locations to direct type of response needed.
- Operate computer, telephone and radio equipment to receive requests and reports from police officers, emergency medical personnel, firefighting, animal control, public works, and other City crews.
- Monitor alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Interpret and relay latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and document details in system.
- Automate document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Lead Public Safety Dispatcher
City Of Palo Alto Police
Palo Alto, CA
06.2001 - 03.2003
- Performed all functions of Public Safety Dispatcher II
- Trained and motivated line level personnel, ensuring they were capable of performing their duties in a competent manner using established guidelines and policies.
- Provided professional performance counseling to subordinates as needed/directed by Communications Manager.
- Assisted Communications Manager with Quality Assurance reports and preparation of annual performance reviews.
- Maintained logs and files pertinent to departmental operations with 100% accuracy levels.
- Investigated complaints and relayed findings to Management, at times making recommendations.
- Notified appropriate staff of major activities within the City that may garner high public/media attention, equipment failure, or other significant events as required.
Education
High School Diploma -
Westmont High School
Campbell, CA06.1996
Skills
- Able to quickly and accurately obtain & analyze pertinent information to determine necessary action(s)
- Able to write reports with accuracy, considering established policies and procedures as well
- Use concise, empathetic and assertive verbal & written communication skills with citizens
- Relay information between the public and other private/government agencies & employees
- Type 85 WPM with 99% accuracy
- Extreme attention to detail
- Excellent decision making skills, especially under pressure
- Able to work expeditiously and meet deadlines
- Effective problem solving, organizational and multi-tasking abilities, including innate ability to listen, speak and type all at once
Certification
- PSD - Public Safety Dispatcher
- EMD - Emergency Medical Dispatch
- CPR certified
- CTO - Communications Training Officer
- Tactical Dispatch - Police SWAT
Timeline
Lead Public Safety Dispatcher
City Of Palo Alto Police
06.2001 - 03.2003
Public Safety Dispatcher II
City Of Palo Alto Police
08.1999 - Current
High School Diploma -
Westmont High School
- PSD - Public Safety Dispatcher
- EMD - Emergency Medical Dispatch
- CPR certified
- CTO - Communications Training Officer
- Tactical Dispatch - Police SWAT
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