Marissa Vasquez
Hurst,TX
Summary
Dynamic professional with expertise in guest service improvements and problem-solving, honed as a Host Trainer at Texas Roadhouse Restaurant. Enhanced team performance through effective coaching and cross-training, contributing to increased customer satisfaction. Proven ability to manage operations efficiently, ensuring seamless service delivery and fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Host Trainer
Texas Roadhouse Restaurant
12.2024 - Current
- Evaluated training effectiveness and communicated findings to leadership.
- Enhanced customer satisfaction through efficient conflict resolution.
- Boosted team performance by providing extensive education on corporate protocols, procedures, and exemplary practices.
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
- Guided new employees through detailed onboarding procedures, ensuring readiness for team integration.
- Ensured efficient operations by quickly adjusting to evolving demands.
- Contributed to a positive work environment by effectively managing multiple tasks simultaneously.
Lead Sales Associate
Six Flags Over Texas
05.2021 - 08.2023
- Facilitated customer inquiries and product selection to improve shopping satisfaction.
- Mastered operational procedures and inventory control in a retail environment.
- Partnered with colleagues to reach sales objectives and elevate service standards.
- Navigated demanding retail environment, refining problem-solving skills amidst challenges.
- Addressed customer concerns efficiently, fostering trust and retention.
- Provided coaching to enhance skills of new sales team members.
- Guided customers in making informed purchasing decisions based on product features.
Education
Associates - Associates of Science
Dallas College
Dallas, TXSkills
- Task delegation
- Coaching techniques
- Guest service improvements
- Cross-training
- Restaurant operations
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Host Trainer
Texas Roadhouse Restaurant
12.2024 - Current
Lead Sales Associate
Six Flags Over Texas
05.2021 - 08.2023
Associates - Associates of Science
Dallas College
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