Marissa Vazquez
Euclid,OH
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader. Ready to leverage experience and drive to pursue new professional challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Esthetician
Self Employed Web
Euclid, OH
07.2019 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Provided clients with knowledge of all cosmetic services being provided.
- Advised clients on proper home-care regimens.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Streamlined appointment scheduling to enhance operational efficiency, accommodating more clients per day.
Business Development Agent
Auto Services Unlimited
Independence, OH
06.2018 - 07.2019
- Established strong rapport with clients by providing prompt assistance with inquiries, resolving issues effectively.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Set appointments with salespeople and potential customers.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Streamlined sales process with efficient organization of client information and follow-up communications.
Head Cashier
Home Depot
Cleveland, OH
02.2015 - 05.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Customer Service Representative
Daves Supermarket
Cleveland, OH
05.2012 - 05.2015
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
Education
RES Phlebotomy Institute
2024
High School Diploma -
Horizon Science Academy
2015
Skills
- Specimen handling
- Patient Care
- HIPAA Compliance
- Entrepreneurial personality
- Strategic Thinking
- Customer Relations
- Brand building
- Cash Flow Management
- Goal-Oriented
- Appointment Setting
- CRM Software
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Timeline
Esthetician
Self Employed Web
07.2019 - Current
Business Development Agent
Auto Services Unlimited
06.2018 - 07.2019
Head Cashier
Home Depot
02.2015 - 05.2018
Customer Service Representative
Daves Supermarket
05.2012 - 05.2015
RES Phlebotomy Institute
High School Diploma -
Horizon Science Academy