Marissa Vela
Ingram
Summary
Dynamic professional with a proven track record at La Hacienda Treatment Center, excelling in HIPAA compliance and data management. Adept at enhancing operational efficiency and fostering team collaboration. Recognized for exceptional problem-solving skills and delivering outstanding customer service, ensuring patient satisfaction and streamlined administrative processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Clerk
La Hacienda Treatment Center
09.2024 - Current
- Managed patient records, ensuring accuracy and confidentiality in compliance with HIPAA regulations.
- Coordinated appointment scheduling for patients, optimizing staff availability and resource allocation.
- Facilitated communication among healthcare staff, improving response times to patient inquiries.
- Assisted in supply inventory management, tracking stock levels to support uninterrupted operations.
- Entered and maintained data efficiently in electronic health records, enhancing accessibility for medical staff.
- Provided clerical support during patient admissions, preparing necessary documentation and charts.
- Trained new clerical staff on unit procedures and software, fostering a knowledgeable team environment.
- Responded to patient inquiries with professionalism, delivering accurate information and resources.
- Supported staff with administrative tasks, allowing healthcare providers to focus on patient care.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
Account Manager
Art Lenard and Sons
04.2022 - 08.2024
- Developed strategic sales plans to enhance account growth and profitability.
- Collaborated with cross-functional teams to streamline service delivery and improve client satisfaction.
- Conducted in-depth customer feedback analysis to identify trends and inform service improvements.
- Negotiated contracts effectively, securing favorable terms for both clients and the company.
- Oversaw budget allocations for various accounts, ensuring optimal resource utilization.
- Coordinated projects from inception to completion, ensuring alignment with client objectives.
- Facilitated regular communication with clients to address concerns and maintain trust.
- Managed onboarding processes for new clients, ensuring smooth transition and satisfaction.
Manager
Next Generation Health Food
09.2018 - 04.2022
- Developed and implemented training programs to enhance employee skills and performance.
- Streamlined operational processes to increase efficiency and reduce waste.
- Conducted performance reviews to provide constructive feedback and set development goals.
- Facilitated team meetings to foster collaboration and ensure alignment on objectives.
- Managed vendor relationships to secure quality supplies and negotiate favorable terms.
- Monitored inventory levels to maintain optimal stock and minimize shortages.
- Created marketing strategies to boost brand awareness and drive sales growth.
- Trained new hires on company policies, procedures, and best practices.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Ingram Tom Moore
Ingram, TXSkills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Electronic charting
- Supply restocking
- Documenting vital signs
- Strong organization
- Unit administrative support
- Phone reception
- Problem-solving
- Time management
- Customer service
- Data entry
- Computer proficiency
Certification
CPR/First Aid Certified
Timeline
Unit Clerk
La Hacienda Treatment Center
09.2024 - Current
Account Manager
Art Lenard and Sons
04.2022 - 08.2024
Manager
Next Generation Health Food
09.2018 - 04.2022
High School Diploma -
Ingram Tom Moore