Marissa Velasquez
Buffalo
Summary
Detail oriented and customer ocused professional with a strong background in handling sensitive transactions, maintaining accuracy under pressure, and providing excellent service. Currently training as a pharmacy technician, with experience in inventory, processing prescriptions, and working directly with customers in fast-paced environments. Brings strong communication skills, a high level of integrity, and a commitment to accuracy qualities essential to the role of a bank teller. Eager to apply my transferable skills and dependable work ethic to deliver outstanding service in a financial setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Trainee
Walgreen's Pharmacy
05.2025 - Current
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed cashier duties such as accepting payments and issuing receipts.
- Verified insurance coverage for medications.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Stocked shelves with pharmaceutical products.
- Ensured compliance with state laws regarding controlled substances.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Maintained patient profiles and medication records.
Pharmacy Technician Trainee
Rite-Aid Pharmacy
03.2025 - Current
- Provided advice on over-the-counter medications to customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Answered telephones to respond to questions or requests.
- Verified insurance coverage for medications.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Retail Sales Associate
Target
11.2022 - 12.2022
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Host
Anchor Bar
09.2019 - 01.2020
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Gas Station Clerk
Tops Friendly Markets
08.2013 - 04.2019
- Operated cash register to process customer transactions accurately and efficiently.
- Maintained accurate financial records, including sales, expenses, and inventory reports.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Performed daily inventory checks to ensure stock levels met customer demand.
- Trained new employees on gas station operations, customer service, and safety procedures.
- Greeted customers, answered questions, and provided assistance with purchases.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Education
Some College (No Degree) - General Studies
Erie Community College
Buffalo, NYHigh School Diploma -
West Seneca West Senior
06-2012
Skills
- Problem-solving skills
- Customer service and patient assistance
- Money handling
- Ability to work in fast-paced environments
- Data entry efficiency
- Multitasking and time management
- Strong attention to detail
- Excellent communication and teamwork
- Excellent math skills
Certification
- Has passed the D'Youville University - Pathways program PTCB recognized pharmacy technician training program on October 19, 2023.
Affiliations
- Coaches cheerleading for the South Buffalo Football Association, mentoring young athletes, developing routines, and fostering teamwork in a positive environment.
Education and Training
other,other
Timeline
Pharmacy Technician Trainee
Walgreen's Pharmacy
05.2025 - Current
Pharmacy Technician Trainee
Rite-Aid Pharmacy
03.2025 - Current
Retail Sales Associate
Target
11.2022 - 12.2022
Host
Anchor Bar
09.2019 - 01.2020
Gas Station Clerk
Tops Friendly Markets
08.2013 - 04.2019
High School Diploma -
West Seneca West Senior
Some College (No Degree) - General Studies
Erie Community College
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