Marissa Vicini
Canton,OH
Summary
With over 11 years of hands-on experience in the dynamic field of customer service, complemented by an additional 6+ years of successful management roles, I bring a wealth of expertise to the table. I have honed my ability to collaborate closely with various departments within the company while building successful relationships with customers and vendors. With a keen attention to detail and a systematic approach, I am proficient at translating complex data into clear and concise reports, aiding informed decision-making processes.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Deduction Specialist
Shearer's Foods
Massillon, OH
11.2023 - Current
- Performed daily cash application functions accurately and efficiently.
- Reconciled discrepancies between customer payments and invoices due.
- Posted revenues by verifying and entering transactions from lock box and local deposits.
- Collaborated with sales department to ensure accuracy of billing information provided by customers.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Processed incoming wire transfers, ACH payments, credit card payments and check deposits into the accounting system.
- Established strong working relationships with external vendors and clients.
- Analyzed data to identify trends or patterns that could lead to process improvements or cost savings opportunities.
- Performed detailed analysis of large volumes of data in order to identify potential errors or inconsistencies in payment processing activities.
Sales Operations Specialist
GOJO Industries
Akron, OH
02.2023 - 09.2023
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports
- Instructed field sales team members on access and optimal leverage of Salesforce and other database technologies in cultivating customer relationships and driving sales performance
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
- Researched issues to obtain appropriate answers to customer inquiries
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement
- Worked on business unit processes and pointed out inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
Treasury Operations Analyst
Jo-Ann Fabric and Craft Stores
Hudson, OH
02.2022 - 02.2023
- Collaborated with area managers to evaluate needs and optimize operational plans
- Review financial reports each day and investigated variances with accounting staff to keep records accurate
- Review shift reports to understand current data and trends
- Perform routine closings, maintained clean, accurate and accessible journal entries and reports
- Kept a close eye on transaction updates throughout each quarter
- Prepare internal and regulatory financial reports, balance sheets and income statements
- Develop strategic plans for day-to-day financial operations
- Support the Senior Financial Analyst with special projects and additional job duties
- Routinely does remote check deposits with a corresponding report and journal entry.
Personal Banker
KeyBank
Canton, OH
04.2021 - 02.2022
- Solution-based sales, delivering exceptional client service in every interaction
- Providing clients with ease, value and expertise by taking them through financial wellness reviews and answering any questions they might have
- Developing strong partnerships with line of business partners - focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence
- Calling on a book of business, setting appointments, following up on referrals, and going out into the field to obtain new business
- Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.)
- Supporting branch operations such as assisting with client transactions on the Teller line and maintaining documentation on interactions with clients
- Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.
Clinique Counter Manager
Ulta Beauty
Canton, OH
05.2016 - 04.2021
- Manage all communication with beauty advisors and assist in all client file activities
- Provide optimal level of customer services and ensure achievement of all sales goals
- Facilitate strategies to present and sell merchandise through regular product demonstrations
- Prepare and implement effective calendar for product line on monthly basis and manage all promotions
- Manage all communication with account representatives and store staff to maximize sales and increase productivity
- Ensure compliance to all vendor guidelines and standards for merchandise
- Provide training to all beauty advisors and ensure compliance to all company objectives
- Perform all stock keeping processes and assist to replenish all stocks as per organization policies
- Weekly conference calls to go over business sales and goals and strategize for the upcoming months.
Supervisor and Customer Service Supervisor
Marc's
Massillon, OH
06.2011 - 06.2012
- Coached employees through day-to-day work and complex problems
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Monitored the cashiers on shift and assisting in giving overrides, alcohol sales and general customer service
- Making sure the store was straightened each night and all returns were put away correctly
- Processing returns and exchanges, money orders, money deposits, lottery, and balancing the cash drawer at the end of the night.
Education
Business Management -
Eastern Gateway Community College
05.2024
Skills
- Microsoft Office proficiency
- 2 years of Salesforce experience
- 3 years of SAP knowledge and experience
- 6 years of management experience
- Effective Customer Communication
- Program Optimization
- Process Improvement
- Project Management
- Operational Planning
- Data Analysis
- Time management
- Self-directed
Timeline
Accounts Receivable Deduction Specialist
Shearer's Foods
11.2023 - Current
Sales Operations Specialist
GOJO Industries
02.2023 - 09.2023
Treasury Operations Analyst
Jo-Ann Fabric and Craft Stores
02.2022 - 02.2023
Personal Banker
KeyBank
04.2021 - 02.2022
Clinique Counter Manager
Ulta Beauty
05.2016 - 04.2021
Supervisor and Customer Service Supervisor
Marc's
06.2011 - 06.2012
Business Management -
Eastern Gateway Community College
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