Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Quick learner and innovative problem solver. Friendly and efficient Customer Service Representative. Proficient in office software. Excellent at completing remote, as well as, in-office tasks. Creative and willing to learn.
Hi, I’m
Marissa Vogler
Chesapeake,VA
Summary
Overview
19
years of professional experience
1
Certificate
Work History
NextHome Tidewater RealtyChesapeake, VA
Administrative Assistant
02.2020 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed over 15 agents daily.
- Managed over 30 calls, countless emails, and messages daily.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Created PowerPoint presentations for business development purposes.
- Promoted company marketing via Social Media with interesting and varied interactive content.
- Coordinated and organized office equipment check-outs with staff to ensure smooth transitions and availability.
- Ordered Home Warranties and Home Inspections for agents in order to create more time for clients.
- Opened and closed office daily on time.
- Created flyers, spreadsheets and other promotional tools for agents. Printed and bound marketing tools for agent use.
- Handled and deposited checks, either Earnest Money Deposits or Commission checks. Kept track of deposits and always deposited checks in a timely manner.
- Scanned in paperwork and organized and labeled each document in a DocuSign Room or Google Drive.
- Used DocuSign to send paperwork to clients and agents for signatures.
- Onboarded new agents, provided company information, answered questions as needed, and created files for them.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Received and routed business correspondence to correct departments and staff members.
- Authored clear and professional business documents.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
JazzerciseChesapeake, VA
Group Fitness Instructor
08.2014 - Current
Job overview
- Greeted incoming students and answered questions to offer welcoming atmosphere.
- Managed group fitness classes of up to 30 members.
- Learned and executed unique choreography for classes.
- Enhanced client experience by maintaining motivational and supportive culture.
- Established classes to effectively match skill and learning levels of all participants.
- Provided guidance and inspiration to class members and recommended additional fitness resources.
- Monitored client progress in group settings by assessing technique and form.
- Offered inspiration and guidance to all club members and group event patrons.
- Recruited club members for group classes and challenge groups.
- Provided tips on course safety and watched students for signs of fatigue and injury.
- Kept class areas clean, neat and free of distractions.
- Provided variety in class types to ensure students have the most efficient and interesting experience.
- Worked outside of set class hours to perfect class and practice.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Encouraged participation and increased enjoyment with fun routines and music accompaniment.
- Minimized injury risks by advising clients about form and proper clothing.
- Helped students of different abilities levels boost health with skill-adjusted classes.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Informed clients about nutrition, lifestyle issues, and weight control.
- Instructed members about correct use of weight resistance and cardiovascular equipment.
- Evaluated individual participants to assess conditions and develop suitable training programs.
- Educated clients on effective ways to exercise while on business travel, at home and on vacation.
- Taught participants to maximize exertion and results with exercise routines.
- Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
- Treated injuries and physical distress with immediate care and coordinated more advanced support for critical issues.
- Demonstrated correct use of exercise equipment for students to achieve maximum benefits.
- Served as point of reference for fitness expertise within club.
- Studied fitness and muscular system terminology.
- Took and maintained a CPR certification yearly.
Self EmployedChesapeake, VA
Nanny
08.2016 - 01.2020
Job overview
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Involved children in caring for household pets and chores.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Met children at bus stop to walk home and assist with crossing street.
Twist SalonChesapeake, VA
Receptionist
08.2011 - 10.2016
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Tidewater Community CollegeChesapeake, VA
Associate of Science from Liberal Arts And General Studies
12.2012
University Overview
- Honor Roll 2010-2012
- Transferred to Old Dominion University in 2012 and completed multiple credits, 6 credits shy of a Bachelor's Degree in Art Education.
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Data Entry
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
Certification
- CPR and AED Certified
Timeline
Administrative Assistant
NextHome Tidewater Realty
02.2020 - Current
Nanny
Self Employed
08.2016 - 01.2020
Group Fitness Instructor
Jazzercise
08.2014 - Current
Receptionist
Twist Salon
08.2011 - 10.2016
Tidewater Community College
Associate of Science from Liberal Arts And General Studies
Hobbies
Hobbies
Well rounded in hobbies. Enjoy being outdoors, playing sports, cooking, painting & creating, and singing & playing guitar as well as many other instruments. Love spending quality time with family, friends and dogs.
Hobbies
Hobbies
Well rounded in hobbies. Enjoy being outdoors, playing sports, cooking, painting & creating, and singing & playing guitar as well as many other instruments. Love spending quality time with family, friends and dogs.