Marissa West
Socorro,NM
Summary
Experienced with personal banking services, focusing on client satisfaction and personalized financial solutions. Utilizes financial advising skills to develop tailored strategies for clients. Track record of enhancing customer relationships and problem-solving to achieve financial goals.
Banking professional with proven background in delivering personalized financial services and fostering client relationships. Recognized for achieving client satisfaction through effective financial solutions. Known for collaborative team efforts and adaptability to changing banking needs. Expertise in financial advising and customer service excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Personal Banking Specialist
First State Bank
08.2014 - Current
- Provided exceptional customer service, resulting in increased customer retention rates and positive feedback from clients.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
- Processed customer payments and account setup charges.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Handled high volumes of cash transactions accurately and efficiently while adhering to strict security protocols.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained customer records and updated account information.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Teller
Wells Fargo
05.2013 - 07.2014
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Socorro High School
Socorro, NM05-2005
Skills
- Customer service
- Attention to detail
- Cash handling
- Relationship building
- Branch operations
- Positive attitude
- Banking regulations
- Technical training
- Fraud prevention
Timeline
Personal Banking Specialist
First State Bank
08.2014 - Current
Teller
Wells Fargo
05.2013 - 07.2014
High School Diploma -
Socorro High School
Similar Profiles
Destinee ChavezDestinee Chavez
Bank Teller at First State BankBank Teller at First State Bank
Malarri MartinezMalarri Martinez
Bank Teller at First State BankBank Teller at First State Bank
Zakolby NealZakolby Neal
Bank Teller at First State BankBank Teller at First State Bank