Marissa Wickham
Battle Creek,MI
Summary
Proven track record in streamlining operations and enhancing team productivity at Firekeepers Casino, demonstrating exceptional cash handling and regulatory compliance skills. Excelled in fostering customer trust and resolving concerns with professionalism and courtesy. Mentored new staff, ensuring adherence to high standards of service and safety protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cage Cashire
Firekeepers Casino
03.2016 - 01.2024
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Collaborated with other departments to resolve discrepancies in a timely manner, promoting smooth operations throughout the casino floor.
Gas Station Attendant
Meijer
08.2015 - 03.2016
- Maintained clean and orderly work station.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Built trustful relationships with customers to encourage return visits.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Responded to all customer inquiries thoroughly and professionally.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Trained and mentored new employees on company procedures and safety protocols.
Education
High School Diploma -
Battle Creek Central High School
Battle Creek, MISkills
- Professionalism and Courtesy
- Reliability and punctuality
- Data Entry Efficiency
- Teamwork orientation
- Mental Math Aptitude
- Patience and Tolerance
- Regulatory Compliance
- Cash Handling
Timeline
Cage Cashire
Firekeepers Casino
03.2016 - 01.2024
Gas Station Attendant
Meijer
08.2015 - 03.2016
High School Diploma -
Battle Creek Central High School