Marissa Williams
Vancouver,WA
Summary
Experienced professional caregiver with a devotion for providing compassionate and effective support to patients and clients across diverse industries. Seeking to transition back into the sales industry, leveraging a strong background in customer service and proven ability to adapt to changing needs. Enthusiastic team player with a track record of achieving optimal results through effective communication and collaboration. Excited to apply extensive experience in customer service and previous sales skills to drive success in a sales role.
Overview
9
9
years of professional experience
Work History
Caregiver
CDWA/IP ONE
01.2020 - Current
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Veterinary Assistant/Triage Coordinator
Columbia River Veterinary Specialists
10.2020 - 07.2022
- Completed diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments/diagnostics as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odor.
Veterinary Receptionist
Hannah Pet Society
09.2019 - 05.2020
- Managed multi-line phone system and greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, scheduling appointments, and taking messages for veterinarians as needed.
Call Center Representative
Banfield Animal Hospital
01.2019 - 07.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Educated customers on wellness plans, preventative, and emergency care services while upselling and cross selling products accordingly.
Financial Services Consultant
CW Community Credit Union
02.2016 - 11.2018
- Assisted clients in selecting appropriate loan and membership products for their needs, resulting in higher customer satisfaction.
- Submitted loan applications to underwriter for approval and recommendations.
- Completed paperwork for and funded approved loans and memberships.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Education
Certification -
Integrity Sales Courses
Remote- Salem, Oregon02-2017
High School Diploma -
Clark College
Vancouver, Washington12-2011
Skills
- Time management
- Customer service
- Task prioritization
- Data analysis
- Sales strategy
- Problem solving
- Communication and negotiation skills
Timeline
Veterinary Assistant/Triage Coordinator
Columbia River Veterinary Specialists
10.2020 - 07.2022
Caregiver
CDWA/IP ONE
01.2020 - Current
Veterinary Receptionist
Hannah Pet Society
09.2019 - 05.2020
Call Center Representative
Banfield Animal Hospital
01.2019 - 07.2019
Financial Services Consultant
CW Community Credit Union
02.2016 - 11.2018
Certification -
Integrity Sales Courses
High School Diploma -
Clark College
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