Marissa Wood

Conducted environmental monitoring, field inspections, and sampling activities to support regulatory compliance at an active mining operation.

• Conducted groundwater and surface water sampling, maintained chain-of-custody documentation, and prepared samples for shipment to analytical laboratories.

• Conducted SWPPP inspections, documented compliance findings, monitored stormwater controls, and coordinated corrective actions.

• Conducted site inspections to identify environmental hazards, support remediation efforts, and maintain compliance with environmental regulations.

• Managed hazardous waste storage and accumulation areas, maintaining proper labeling, tracking, and documentation.

• Assisted with hazardous waste shipments and provided guidance on proper waste handling procedures.

• Conducted EPA Method 9 opacity observations, documented emission readings, and performed dust surveys.

• Assisted with training personnel on environmental procedures and safe handling practices around hazardous materials.

• Served as an informal team lead since November 2025, assisting with task coordination, training newer technicians, and supporting daily environmental operations.

• Conducted passenger and baggage screening in compliance with TSA and federal security regulations.

• Maintained situational awareness and attention to detail in a fast-paced, high-security environment.

• Resolved passenger concerns while enforcing safety and security procedures with professionalism.

• Led team coordination and workflow direction as Acting Lead during shifts, enhancing operational support.

• Streamlined daily checkpoint operations to ensure compliance with regulations and improve passenger processing.

• Supervised daily call center operations, supporting team workflow, scheduling, and customer service performance.

• Handled escalated member concerns and resolved complex account issues professionally and efficiently.

• Assisted with fraud-related account reviews and supported investigations of suspicious activity.

• Maintained accuracy and confidentiality while handling sensitive financial and member information.

• Assisted with staff training and guidance to maintain service quality and operational compliance.

• Reviewed accounts and transactions for potential fraudulent activity and escalated high-risk cases.

• Assisted with team workflow coordination and supported daily fraud department operations.

• Investigated account discrepancies and maintained accurate documentation of findings.

• Handled sensitive customer information while maintaining confidentiality and compliance standards.

That’s enough to add value without distracting from your environmental career direction.