Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Woodward

Merced,CA

Summary

Dynamic Community Supports Housing Navigator with a proven track record at Mission Merced, adept at enhancing tenant satisfaction and securing favorable lease terms for low-income families. Skilled in data confidentiality and customer service, I effectively coordinated eviction prevention efforts, contributing to a significant decrease in homelessness while fostering strong relationships with clients and landlords. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience

Work History

Community Supports Housing Navigator

Mission Merced
01.2024 - Current
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
  • Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
  • Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
  • Helped clients find permanent or temporary housing.
  • Leveraged strong negotiation skills to secure favorable lease terms for low-income families seeking affordable housing options.
  • Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
  • Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
  • Sought out affordable housing options and residences for people in need.
  • Conducted home and apartment inspections to identify safety issues and needed repairs..

Peer Navigator/Program Specialist

Merced Rescue Mission
12.2017 - 01.2024
  • Enhanced client engagement by providing personalized support and resources tailored to individual needs.
  • Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
  • Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
  • Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
  • Advocated on behalf of clients to address systemic barriers that impeded access to essential services or resources.
  • Utilized motivational interviewing techniques when working with clients resistant to change, fostering a greater sense of personal agency and empowerment.
  • Adapted communication styles and techniques to suit the unique needs of each client, ensuring that support was delivered in an accessible manner.
  • Evaluated program effectiveness through data collection efforts, helping identify areas for improvement within service provision strategies.
  • Facilitated group sessions focusing on various topics such as self-care, mental health awareness, and goal setting, empowering clients to take control of their lives.
  • Organized workshops and educational events aimed at increasing client knowledge about relevant topics such as self-advocacy or healthcare literacy.
  • Assisted clients in accessing community resources and services, strengthening their support networks and promoting overall wellbeing.
  • Conducted regular follow-ups with clients to monitor progress and provide ongoing support, ensuring continuity of care.
  • Provided crisis intervention services when necessary, offering immediate support during difficult situations.
  • Contributed valuable insights from lived experience during team meetings, enhancing the efficacy of care plans developed for clients facing similar challenges.
  • Promoted a safe environment conducive to growth by modeling healthy coping mechanisms for clients in distress.
  • Maintained detailed case notes and documentation for accurate record keeping and efficient information sharing among team members.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Coached patients on self-advocacy.
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Organized patient schedules and assisted in planning transportation and payments.
  • Educated patients on insurance and healthcare plans.
  • Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
  • Helped patients and family members deal with loss and post-mortem planning.
  • Engaged clients in health-related activities to enhance overall well-being.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Transported or accompanied clients to scheduled health appointments or referral sites.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
  • Built strong relationships with external partners to secure resources and support necessary for program success.
  • Established goals and created action plans to achieve goals.
  • Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
  • Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
  • Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
  • Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
  • Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
  • Developed and maintained relationships with community organizations and agencies.
  • Developed and maintained accurate records of programs and services.
  • Facilitated communication between clients and other service providers.
  • Coordinated with local government to provide resources to clients.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.

Education

No Degree - Sociology

Merced College
Merced, CA

No Degree - Sociology

Modesto Junior College
Modesto, CA

High School Diploma -

Merced High School
Merced, CA
06-1998

Skills

  • Data confidentiality
  • Attention to detail
  • Customer service
  • Quality assurance
  • Confidentiality practices
  • Organizational skills
  • Reliability
  • Time management abilities
  • Computer literacy
  • Verbal and written communication
  • Adaptability and flexibility
  • Multitasking Abilities

Timeline

Community Supports Housing Navigator

Mission Merced
01.2024 - Current

Peer Navigator/Program Specialist

Merced Rescue Mission
12.2017 - 01.2024

No Degree - Sociology

Merced College

No Degree - Sociology

Modesto Junior College

High School Diploma -

Merced High School

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Marissa Woodward