Marissa Ybarra
Olympia,WA
Summary
Successful Client Service Representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Cordant Health Solutions
05.2022 - 03.2024
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about test results and services.
- In charge of working with new and current client accounts for toxicology and pharmacy programs
- Uploads manual COC's into Sentry throughout each day
- Sets clients up with profiles in the Central Portal as well as trouble shoots issues the client may have
- Assists account managers with client research, problem resolution.
- Elevates issues to appropriate Management and teams
Front Desk Receptionist
Miner Dental
10.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Front Desk Coordinator/Insurance Coordinator
Imagine Dental
02.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Scheduled appointments in computer system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Insurance Coordinator
Wilderness Oak Dentistry
12.2018 - 02.2019
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Streamlined office workflows for increased productivity, organizing and maintaining client files.
- Verified insurance and communicated coverage to staff and patients.
- Verified client information by analyzing existing evidence on file.
- Verify dental and medical policies in a timely manner
- Treatment Plan accordingly to schedule, process and submit insurance claims daily.
- Manage patient records in compliance with price and security regulations
Education
High School Diploma -
Fallbrook High School
Fallbrook, CA06.2012
Skills
- Service Recommendations
- File Management
- Account Management
- Outbound Calling
- Follow-up skills
- Client Support
- Order Processing
- Database Management
- Customer Support
- Provider Relations
- Client Relations
- Call center experience
Timeline
Client Service Representative
Cordant Health Solutions
05.2022 - 03.2024
Front Desk Receptionist
Miner Dental
10.2021 - 03.2022
Front Desk Coordinator/Insurance Coordinator
Imagine Dental
02.2019 - 08.2020
Insurance Coordinator
Wilderness Oak Dentistry
12.2018 - 02.2019
High School Diploma -
Fallbrook High School
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