Marissa Yim-Sun
San Diego,California
Overview
6
6
years of professional experience
Work History
Customer Service Associate
The Home Depot
San Diego, CA
03.2023 - 06.2023
- Helped large volume of customers daily with focus on customer satisfaction
- Actively listened to customers concerns and handled situations quickly
- Answered customer telephone calls and conducted phone sales as well as troubleshooted problems
Student Assistant
Soil Ecology Lab, UC Davis
Davis, CA
12.2019 - 03.2020
- Assisted in soil sample collection and processing
- Maintained clean lab environments and assisted in conducting soil analysis SOPs
- Organized and maintained lab website to keep documentation easily accessible
- Performed data entry and analysis
- Maintained clear communication with Farmer's when conducting research on vineyards
Barista and Cashier
Teabo Cafe
Davis, CA
10.2018 - 09.2019
- Crafted drinks customized per order
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs
Cashier and Food Preparation Worker
Cultive
Davis, CA
01.2018 - 06.2019
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked
- Opened and closed storefront independently
Server
ASUCD Coffee House
Davis, CA
04.2018 - 06.2018
- Served food and promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
Receptionist
Cover Nails
Clovis, CA
06.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct aestheticians
Education
Bachelor of Science - Environmental Science And Management
University of California, Davis
Daivs, CA12.2019
Skills
- Quick learner with great attention to detail
- Able to work under pressure and de-escalate situations with customers
- Exceptional communicator
- Skillful in excel, sheets, etc
Timeline
Customer Service Associate
The Home Depot
03.2023 - 06.2023
Student Assistant
Soil Ecology Lab, UC Davis
12.2019 - 03.2020
Barista and Cashier
Teabo Cafe
10.2018 - 09.2019
Server
ASUCD Coffee House
04.2018 - 06.2018
Cashier and Food Preparation Worker
Cultive
01.2018 - 06.2019
Receptionist
Cover Nails
06.2017 - 08.2017
Bachelor of Science - Environmental Science And Management
University of California, Davis