Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Marissa Zimmerman

Gregory ,SD
Marissa Zimmerman

Summary

At Essential Balance Day Spa, I enhanced client satisfaction and streamlined operations, leveraging my organization skills. I worked with an appointment scheduling system that reduced wait times, and my adept handling of customer service and data entry led to a more efficient front desk, contributing significantly to office productivity and client relations.

Overview

1
year of professional experience

Work History

Essential Balance Day Spa

Receptionist
09.2023 - Current

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Reduced incoming call response time by implementing an effective call routing system.

Education

Homeschooled

05.2024

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer and client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and Seating Clients
  • Office Administration
  • File Management
  • Administrative Support
  • Schedule Management
  • Mail handling
  • Document Management
  • Calendar Management
  • Documentation And Reporting
  • Typing Speed
  • Office Management
  • Performance Improvement
  • Information Protection
  • Document Control
  • Strategic Planning
  • Supply Management
  • Record preparation
  • Customer Service

Timeline

Receptionist

Essential Balance Day Spa
09.2023 - Current

Homeschooled

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Marissa Zimmerman