Marissa Morgan
Newnan,GA
Summary
Hands-on professional with exceptional communication skills along with experience that includes the following: Health Services Management, Electronic Health Records (EHR), ICD-10 knowledge, 10-Key experience, and Guest Services Representative
Overview
5
5
years of professional experience
Work History
Healthcare Administrator
United States Air Force Reserve
Dobbins, GA
03.2018 - Current
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Maintained up-to-date information in electronic medical records software.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Inbound Technical Support Agent
Wide Open West
Augusta, GA
01.2022 - 07.2022
- Assist customers with internet, phone, and cable troubleshooting
- Work independently as part of a virtual team
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Tele-Underwriter
Quest Diagnostics
Louisville, KY
01.2022 - Current
- Tele Underwriting- Insurance Risk I
- Contact life insurance applicants via telephone by placing outbound calls
- Completes interviews with life insurance applicants
- Gathering medical, financial, occupational, and avocation histories
- Reviews and edits information collected during the interview for quality assurance purposes
- Observe all compliance policies and safety policies and safety policies and procedures
- Work independently as part of a virtual team
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations and evidentiary materials.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Guest Service Representative
Marriot Hotel
Atlanta, GA
02.2019 - 09.2021
- Serviced an average of 300 guest per week in investing in a comfortable hotel stay
- Assisted in serving guest meals
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Arranged for transportation to and from airport, train station and events for visitors.
Education
Bachelor of Science - Health and Community Wellness, Real Estate
University of West Georgia
Carrollton, GA05.2021
States Air Force AEPSC - Aeromedical Evacuation Patient Staging Course Won Above and Beyond Award -
United
TRICARE Fundamentals Course Privacy Act and HIPPA Clinical Training CPR certified - undefined
Health Services Management School
Skills
- Electronic Health Records Systems
- Policy and Program Development
- Employee Work Scheduling
- Operational Records Maintenance
- Reminder Calls
- Healthcare Regulations
- Routine Inspections
- Service Utilization Improvements
- Clinical Staff Management
- Personnel Files
- Health Information Systems (HIS)
- Diagnostic Codes
- Healthcare Ethics
- Patient Data Management Systems
- Creative Thinking
- Hazard Elimination
- HIPAA Guidelines
- Patient Care Assessment
- Organizational Goal Development
- Quality Assurance Controls
- Problem Identification
- Administrative Staff Supervision
Timeline
Inbound Technical Support Agent
Wide Open West
01.2022 - 07.2022
Tele-Underwriter
Quest Diagnostics
01.2022 - Current
Guest Service Representative
Marriot Hotel
02.2019 - 09.2021
Healthcare Administrator
United States Air Force Reserve
03.2018 - Current
Bachelor of Science - Health and Community Wellness, Real Estate
University of West Georgia
States Air Force AEPSC - Aeromedical Evacuation Patient Staging Course Won Above and Beyond Award -
United
TRICARE Fundamentals Course Privacy Act and HIPPA Clinical Training CPR certified - undefined
Health Services Management School