MARISSA HALLSTROM
Lompoc,CA
Summary
IT professional with over 10 years of experience, specializing in leveraging extensive knowledge and skills in a team-oriented environment that prioritizes high-quality results. Proven track record of consistently exceeding sales targets, fostering strong relationships, and driving revenue growth across various IT domains, including hardware, maintenance, and professional services. Committed to delivering impactful outcomes that enhance organizational success.
Overview
10
10
years of professional experience
Work History
Senior Customer Success Manager
Curvature LLC
12.2021 - 08.2024
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Streamlined communication channels between customer success and engineering teams, expediting issue resolution.
- Collaborated with sales and marketing teams to provide insights on customer feedback, shaping future product developments.
- Organized and led quarterly business reviews with top clients, showcasing product value and discussing future opportunities.
- Collect and analyze data that I use to create campaigns to target customers and increase pipeline.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Inside Sales Account Executive
MyCase
03.2021 - 12.2021
- Enhanced sales performance through continuous sales training and skill enhancement as professional phone salesperson.
- Exceeded quarterly KPIs through consistent prospecting efforts, including cold calling, email outreach, social media engagement, and referrals from satisfied customers.
- Conducted regular check-ins with existing clients to identify upselling opportunities and maintain ongoing communication.
- Demonstrated excellent presentation skills when pitching products or services during client meetings or video conferences.
- Monitored portfolio growth and identified key accounts to upsell.
- Collaborated with cross-functional teams to develop tailored solutions for clients, ensuring their needs were met and promoting long-term partnerships.
- Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and celebrating successes with colleagues.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Utilized CRM software to track leads, manage pipelines, and analyze overall performance metrics for continuous improvement efforts.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Senior Inside Sales Representative
Curvature LLC
04.2014 - 03.2021
- Managed customer contract renewals at a minimum 94% retention, as well as identified and oversaw new contracts and contract adjustments.
- Proactively identified, located and qualified new business leads
- Provided demonstrations of third-party maintenance virtually and on site
- Prepared cost proposals for current and potential customers.
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Created tailored sales presentations for potential clients highlighting product features and benefits specific to their needs.
- Conducted product demonstrations for potential clients, effectively communicating features and benefits tailored to their needs.
- Implemented strategic selling techniques resulting in higher close rates and shorter sales cycles.
- Supported outside sales representatives during the closing stages of larger deals enabling a smoother transition for customers.
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Utilized CRM software to manage client accounts, track progress towards goals, and maintain accurate records of all interactions.
- Resolved complex customer issues promptly by collaborating with cross-functional teams including logistics, technical support, and finance departments.
- Trained and mentored new inside sales representatives, contributing to their success in achieving quotas within their first quarter.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
Education
Bachelors of Arts - Liberal Studies
California State Polytechnic University
Pomona, CA06.2014
Associates of Science - Early Childhood Education
Santa Barbara City College
Santa Barbara, CA06.2011
Skills
- Exceptionally organized with excellent customer service
- Self-motivated
- Customer Service and Relationship Building
- Inter-department collaboration
- Records Management
- Sales proficiency
- Customer Retention and Advocacy
- Negotiation and Revenue Growth
- Customer Account Management
- Pipeline Development
- Strategic communications
- CRM Software
References
- Sachi Thompson, Chief Operating Officer - Global Hardware Division, Curvature LLC, (805) 452-5658
- Eric Jepsen, Senior Account Executive - Global Hardware Division, Curvature LLC, (818) 292-6775
- Collin Hill, Enterprise Account Executive - Global Hardware Division, Curvature LLC, (714) 721-5523
- Janice Marinucci, Senior Specialist, SoCal Edison, (805) 588-6104
Timeline
Senior Customer Success Manager
Curvature LLC
12.2021 - 08.2024
Inside Sales Account Executive
MyCase
03.2021 - 12.2021
Senior Inside Sales Representative
Curvature LLC
04.2014 - 03.2021
Bachelors of Arts - Liberal Studies
California State Polytechnic University
Associates of Science - Early Childhood Education
Santa Barbara City College
Similar Profiles
Dean NowellDean Nowell
Operations Manager at Piazza LLC, Viale LLC, Pozzi LLCOperations Manager at Piazza LLC, Viale LLC, Pozzi LLC
Nicole ChristmanNicole Christman
Bookkeeper/Office Manager/HR Generalist at Summit Trucking LLC/Legacy Iron LLC/MCR LLCBookkeeper/Office Manager/HR Generalist at Summit Trucking LLC/Legacy Iron LLC/MCR LLC
Eileen HorohoeEileen Horohoe
Delivery Driver at FPD LLC/ Proper Delivery LLC/ JA Management LLCDelivery Driver at FPD LLC/ Proper Delivery LLC/ JA Management LLC