Summary

Overview

Work History

Education

Skills

Timeline

Marissa Lépine

Health and Wellness Coach, Client Relations Specialist, Administrative Manager

Oakland County,MI

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and beyond expectation services are provided.
Health and Wellness Coach with over 5 years of experience assessing lifestyle habits and advising clients on behavioral and lifestyle changes based on health conditions and goals. Personable professional involved with healthcare community and promoting education on healthy lifestyles to improve public health. Tailored healthcare and wellness plans based on patient needs and limitations to achieve outstanding results.
Knowledgeable professional specializing in delivery of health education initiatives and programs, specializing in weight loss, exercise, high protein diets, women's hormones and geriatric clients.
Proficient at creating comprehensive lessons, providing detailed coaching and creating educational materials. Brings knowledge of health and wellness topics and capacity to disseminate health information.

Overview

years of professional experience

years of post-secondary education

Work History

Health and Wellness Coach, Office Manager

Forum Health

Clarkston, MI

06.2020 - Current

Managed office operations while scheduling appointments for multiple locations.
Oversaw office inventory activities by handling, monitoring and ordering for stocking and shipment receiving.
Created, maintained and updated computer and physical filing systems utilizing multiple EMRs.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Aided transition into corporate medical management and launched quality assurance practices for each phase of development.
Utilization of CRM to establish and maintain client relations.
Used industry expertise, customer service skills and analytical nature to advance clinic sales, as well as client relationships by promoting loyalty.
Recommended mental wellness, nutrition and fitness modifications to improve overall health of clients.
Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
Assisted clients in finding new ways to inspire healthier habits.
Maintained records of clients' health progress and compared to health goals.
Participated in health education research initiatives, developing and evaluating health education programs.
Coached over 500 clients by developing health goals and action plans.

Client Case Manager

ARC Of Oakland County

Troy, MI

05.2018 - 06.2020

Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Partnered with physicians, social workers, physical therapists, nutritionists, and client's care team to lead, organize and implement individualized care plans.
Developed and implemented health education material to help individuals and care team improve health and well-being of clients.
Documented all interactions and implemented services in electronic charting systems.
Conducted home visits to assess clients' home environment and provide support.
Monitored clients' progress to adjust treatment plans accordingly.
Developed and implemented safety plans for clients at risk of harm to provide protection.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Vocational Specialist, Relations Development

Excel Employment Options

Auburn Hills, MI

06.2011 - 09.2015

Engaged in vocational exploration to help clients with physical or developmental disabilities identify work skills and aptitudes.
Administered assessments to identify clients' skills, interests, capabilities and limitations.
Evaluated clients' social, emotional and psychological needs to create treatment plans.
Developed and implemented individualized career, education and or service plans based on individual needs of client.
Assisted clients in developing and setting realistic goals to promote positive growth.
Connected with business owners and recruiters to build relationships and establish opportunities for clients and assessments.
Communicated results of client assessment period in writing, presented assessment at care team meetings, and prepared final assessment report for various state and local organizations including Medicare, Medicaid, ARC and MORC.

Residential Manager

Innovative Lifestyles

Clarkston, MI

11.2007 - 02.2010

Cultivated interpersonal skills by building positive relationships with others.
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Created staff work schedules so each shift had appropriate number of employees for coverage.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Protected clients' monies and property by tracking spending and reconciling accounts.
Monitored direct care activities for optimal patient protections and infection control standards.
Scheduled physician and other appointments for residents, providing transportation to each visit.

Education

MBA - Healthcare Management

Western Governors University

Salt Lake City, UT

05.2023 - Current

Bachelor of Science - Environmental Science

Southern New Hampshire University

Manchester

06.2020 - 04.2023

Associate of Science - Mental Health/Social Work

Oakland Community College