Marissa Lépine
Health and Wellness Coach, Client Relations Specialist, Administrative Manager
Oakland County,MI
Summary
- Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.
- Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and beyond expectation services are provided.
- Health and Wellness Coach with over 5 years of experience assessing lifestyle habits and advising clients on behavioral and lifestyle changes based on health conditions and goals. Personable professional involved with healthcare community and promoting education on healthy lifestyles to improve public health. Tailored healthcare and wellness plans based on patient needs and limitations to achieve outstanding results.
- Knowledgeable professional specializing in delivery of health education initiatives and programs, specializing in weight loss, exercise, high protein diets, women's hormones and geriatric clients.
- Proficient at creating comprehensive lessons, providing detailed coaching and creating educational materials. Brings knowledge of health and wellness topics and capacity to disseminate health information.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Health and Wellness Coach, Office Manager
Forum Health
Clarkston, MI
06.2020 - Current
- Managed office operations while scheduling appointments for multiple locations.
- Oversaw office inventory activities by handling, monitoring and ordering for stocking and shipment receiving.
- Created, maintained and updated computer and physical filing systems utilizing multiple EMRs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Aided transition into corporate medical management and launched quality assurance practices for each phase of development.
- Utilization of CRM to establish and maintain client relations.
- Used industry expertise, customer service skills and analytical nature to advance clinic sales, as well as client relationships by promoting loyalty.
- Recommended mental wellness, nutrition and fitness modifications to improve overall health of clients.
- Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
- Assisted clients in finding new ways to inspire healthier habits.
- Maintained records of clients' health progress and compared to health goals.
- Participated in health education research initiatives, developing and evaluating health education programs.
- Coached over 500 clients by developing health goals and action plans.
Client Case Manager
ARC Of Oakland County
Troy, MI
05.2018 - 06.2020
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, physical therapists, nutritionists, and client's care team to lead, organize and implement individualized care plans.
- Developed and implemented health education material to help individuals and care team improve health and well-being of clients.
- Documented all interactions and implemented services in electronic charting systems.
- Conducted home visits to assess clients' home environment and provide support.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Vocational Specialist, Relations Development
Excel Employment Options
Auburn Hills, MI
06.2011 - 09.2015
- Engaged in vocational exploration to help clients with physical or developmental disabilities identify work skills and aptitudes.
- Administered assessments to identify clients' skills, interests, capabilities and limitations.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Developed and implemented individualized career, education and or service plans based on individual needs of client.
- Assisted clients in developing and setting realistic goals to promote positive growth.
- Connected with business owners and recruiters to build relationships and establish opportunities for clients and assessments.
- Communicated results of client assessment period in writing, presented assessment at care team meetings, and prepared final assessment report for various state and local organizations including Medicare, Medicaid, ARC and MORC.
Residential Manager
Innovative Lifestyles
Clarkston, MI
11.2007 - 02.2010
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT 05.2023 - Current
Bachelor of Science - Environmental Science
Southern New Hampshire University
Manchester 06.2020 - 04.2023
Associate of Science - Mental Health/Social Work
Oakland Community College
Auburn Hills, MI 05.2009 - 05.2012
Skills
MS Office/365
Electronic Medical and Health Record systems (EMR)
Customer Relationship Management Software (CRM)
Health Education, Support and Coaching
Workflow and strategic planning
Proficient in Data Entry, Typing 75 wpm with 99% accuracy
SAP and ERP system knowledge
Solution-focused thinking
Multi-tasking abilities
Adherence to high customer service expectations and standards
Relationship Building
Case Management, navigation and referral services
Time management skills
Telephone etiquette
Organizational skills
Friendly nature
Timeline
MBA - Healthcare Management
Western Governors University
05.2023 - Current
Bachelor of Science - Environmental Science
Southern New Hampshire University
06.2020 - 04.2023
Health and Wellness Coach, Office Manager
Forum Health
06.2020 - Current
Client Case Manager
ARC Of Oakland County
05.2018 - 06.2020
Vocational Specialist, Relations Development
Excel Employment Options
06.2011 - 09.2015
Associate of Science - Mental Health/Social Work
Oakland Community College
05.2009 - 05.2012
Residential Manager
Innovative Lifestyles
11.2007 - 02.2010