Marissa S Martinez
Denver,CO
Summary
Serviced-focused Bar Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager-Bartender
Locanda Del Borgo
08.2016 - 02.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Jax’s Fish House
08.2018 - 08.2019
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Tavern Hospitality Group
09.2013 - 05.2019
- Took lead in training and motivating FOH staff, ensuring exceptional customer service and food safety.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Hospitality, Tourism and Events
Metropolitan State University
Denver, CO2015
Skills
- Computer Skills: Touch Bistro, Aloha Systems, Micros Systems, Digital Dining, Open Table, Microsoft Word, and Microsoft Excel
- Experience in QuickBooks: Employee payroll, and Sales inventory
- Primary of keeping bar inventory
- In charge of new menu design and changes Entering new/updating information into POS system
- Installed and set up new POS Systems
- Extensive Knowledge in Beer, Wine, Spirts
- TIPS and Serv-Safe Certified
- Advertising and marketing
- Multitasking, Dependable and Responsible
- Public Speaking and Conflict Resolution
- Organization and Time Management
Timeline
Server
Jax’s Fish House
08.2018 - 08.2019
General Manager-Bartender
Locanda Del Borgo
08.2016 - 02.2024
Server
Tavern Hospitality Group
09.2013 - 05.2019
Bachelor of Arts - Hospitality, Tourism and Events
Metropolitan State University
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