Marissa Ward
Boulder,CO
Summary
Empathetic Care Worker with a sensitive and compassionate approach to fostering a trusting, stimulating, and varied lifestyle for individuals. Provides enhanced care with a flexible learning approach tailored to patients' needs. Experienced in both hospital and in-home settings, offering guidance and encouragement through physical and emotional support. Proficient in policy improvement, program/project management, and financial administration. Well-versed in assisted living facilities, skilled nursing facilities, hospitals, private practices, and patient care standards. A talented team leader, trainer, and motivator dedicated to promoting excellence in care.
Overview
15
15
years of professional experience
Work History
Agency Director
Seniors Helping Seniors Denver
06.2023 - Current
- Designed leadership and team management model, promoting employee advancement.
- Recruited, trained, and supervised staff, focusing on ongoing development.
- Developed and updated policies, ensuring compliance with HIPAA and regulatory guidelines.
- Drove successful healthcare program, prioritizing quality care and patient satisfaction.
- Negotiated client contract renewals, boosting revenue.
- Prospected and engaged customers through multiple channels.
- Implemented marketing initiatives and strategic plans for new business.
- Built relationships with key decision-makers to drive growth and retention.
- Closed long-term agreements with new clients in the assigned territory.
- Conducted client research and identified growth opportunities.
- Represented the company at conferences and industry events.
- Developed proposals and procedures to attract clients and streamline operations.
- Monitored market trends and competitor activities.
- Established key performance indicators to track progress.
- Managed agency activities and coordinated official business.
- Maintained expertise through seminars and networking with government agencies.
Care Manager
Right At Home
01.2023 - 05.2023
- Led staff education on care quality management regulations.
- Recruited, trained, and supervised personnel, fostering development.
- Maintained compliance with HIPAA and regulatory guidelines.
- Enhanced patient satisfaction through quality care initiatives.
- Ensured staff safety and compliance with regulations.
- Introduced leadership development programs.
- Conducted patient assessments and in-service classes.
- Managed medical records and audits for accuracy.
- Orchestrated projects within budget and timelines.
- Fostered vendor relationships for inventory growth.
- Presented comprehensive reports to management and audits.
- Developed compliance training programs.
- Structured quality improvement programs.
- Defined privacy policies and consumer reporting procedures.
- Enhanced health and safety awareness for employees.
- Crafted marketing strategies and analyzed data.
- Optimized community outreach through sponsorships.
- Coordinated cross-departmental resolutions.
- Addressed patient concerns and facilitated communication.
Admissions Intake Coordinator
Tru Community Care
05.2022 - 01.2023
- Supported office staff with administrative tasks.
- Organized paperwork for office and patient needs.
- Documented patient information and medical histories.
- Managed high call volume, enhancing productivity.
- Maintained accurate patient records.
- Scheduled appointments and managed calendars.
- Handled financial documentation and client charts.
- Collected and recorded client demographics and payments.
- Facilitated client placement and services coordination.
- Communicated with referral sources and physicians.
- Offered compassionate guidance during crises.
- Facilitated communication between patients and staff.
- Explained procedures and services to patients.
Staffing Coordinator/HR/Central Supply
ProMedica
10.2021 - 05.2022
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Developed and facilitated new-hire orientations.
- Audited workplace, employee and management policies and procedures.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
- Verified clerical computations against physical count of stock to adjust errors in computations.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Client Care Coordinator
Bright Star Care Nursing Agency
11.2020 - 08.2021
- Assessed complex cases, optimizing care plans.
- Improved resident assessments and care through policy updates.
- Ensured regulatory-compliant resident assessments.
- Planned and interpreted patient care programs.
- Supervised and assisted daily staff activities.
- Collaborated with supervisors for enhanced care strategies.
- Responded to client inquiries for effective resolutions.
- Facilitated referrals to treatment partners and community resources.
- Implemented nursing and medical practices in compliance with regulations.
- Managed time efficiently using productivity tools.
- Acted as a liaison to community-based providers.
- Delivered excellent customer service through follow-ups and applications.
- Developed and monitored programs to meet participant needs.
Caregiver
Griswold Home Care
05.2015 - 11.2020
- Communicated vital patient information for optimized care.
- Managed household tasks and errands.
- Supported dietary and nutritional objectives.
- Assisted with meal planning and preparation.
- Provided transportation for events and appointments.
- Aided with daily living, grooming, and mobility.
- Promoted self-management and independence.
- Instructed safe use of assistive devices.
- Maintained supervision for residents.
- Offered emotional support and companionship.
- Managed financial tasks and shopping.
- Tailored services to meet specific patient needs.
Operations Manager
WNY Fire Protection
08.2012 - 05.2015
- Evaluated upcoming program plans to forecast expected resource needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented policies and standard operating procedures for continuous improvement.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 80%.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
Site Supervisor
AmeriCorps
08.2011 - 08.2012
- Conducted regular job site observations, providing guidance to contractor personnel and volunteers.
- Led weekly contractor meetings, fostering communication and issue resolution.
- Ensured site compliance with OSHA and regulations to prevent delays.
- Directed and supervised volunteers in project construction.
- Scheduled contractors and material deliveries.
- Managed homebuilding from start to finish, meeting quality and customer expectations.
- Identified and resolved production issues.
- Enhanced workflow and efficiency through productivity initiatives.
CNA
Harris Hill Nursing Home
03.2009 - 08.2011
- Obtained client medical history and medication details.
- Evaluated and addressed wounds, behavioral concerns, and symptoms.
- Assisted with patient mobility and assistive devices.
- Collaborated with healthcare team for patient management.
- Supported nutritional objectives and wellness goals.
- Cared for clients with various diagnoses.
- Maintained patient living areas and nurse stations.
- Helped with daily living activities and personal hygiene.
- Monitored vital signs for symptom management.
Education
Masters in Project Management -
CSU Global
06.2024
Bachelor of Science - Healthcare Administration
CSU Global
06.2020
High School Diploma -
Depew High School
Depew, NY06.2011
Skills
- Strategic and Business Planning
- Business Development and Consulting
- Operations and Staff Management
- Direct and Indirect Patient Care
- Customer Service and Community Integration
- Case and Behavioral Management
- Medical Records and Care Plan Assessment
- Compliance and State Regulations Knowledge
- First Aid/CPR
- Verbal and Written Communication
- Job Inspections and Process Improvement
- Problem Resolution
- Project Management
Accomplishments
- Joined AmeriCorps at 18: Dedicated 13 months with a nonprofit in New Orleans, rebuilding homes for Hurricane Katrina victims, and became the youngest Site Supervisor, leading and training volunteers from across the country in home rebuilding processes. Developed leadership skills and a strong understanding of advocacy through this community-centered volunteer experience.
- Community Involvement: Actively involved with community councils on aging, including Jefferson County Council on Aging, DRCOG, and Age Wise Colorado.
- Project Management and Compliance: Assisted healthcare institutions in achieving compliance through extensive project management and risk assessment efforts. Supported process and control improvements, developing structured programs and implementing best practices.
Timeline
Agency Director
Seniors Helping Seniors Denver
06.2023 - Current
Care Manager
Right At Home
01.2023 - 05.2023
Admissions Intake Coordinator
Tru Community Care
05.2022 - 01.2023
Staffing Coordinator/HR/Central Supply
ProMedica
10.2021 - 05.2022
Client Care Coordinator
Bright Star Care Nursing Agency
11.2020 - 08.2021
Caregiver
Griswold Home Care
05.2015 - 11.2020
Operations Manager
WNY Fire Protection
08.2012 - 05.2015
Site Supervisor
AmeriCorps
08.2011 - 08.2012
CNA
Harris Hill Nursing Home
03.2009 - 08.2011
Masters in Project Management -
CSU Global
Bachelor of Science - Healthcare Administration
CSU Global
High School Diploma -
Depew High School
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