Marissia Howard
McKinney
Summary
Dynamic professional .Proven ability to enhance client satisfaction through effective policy interpretation and property valuation. Strong communicator and collaborator, recognized for streamlining processes and achieving timely resolutions. Committed to delivering exceptional results in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Staff Adjuster
Statefarm Insurance
12.2024 - Current
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Analyzed information gathered by investigations to report findings and recommendations.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Operations Coordinator
AFNB
10.2023 - 10.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Juvenile Supervision Officer II
Dallas County Juvenile Department
07.2022 - 05.2023
- Established rapport with troubled youth by demonstrating empathy, respect, and genuine concern for their wellbeing.
- Improved rehabilitation efforts through developing and implementing individualized behavior plans for each juvenile.
- Assisted in the development of life skills programs, empowering youth to make responsible decisions upon reintegration into society.
- Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
- Promoted positive change by providing consistent support, guidance, and encouragement to at-risk youth.
- Enhanced safety by conducting regular security checks and monitoring youth interactions.
- Managed caseloads effectively by maintaining current knowledge on each resident''s status, treatment plan, and overall progress towards goals.
- Participated in ongoing professional development opportunities to stay informed about best practices in juvenile justice settings.
- Provided crisis intervention when necessary, employing de-escalation techniques to maintain a safe environment for all involved parties.
- Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
- Provided thorough documentation of incidents and rule violations to inform appropriate disciplinary action and support overall facility safety.
- Supervised recreational activities that fostered camaraderie among peers while promoting physical health and wellbeing.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed incident reports when disorder or violence occurs.
- Observed and recorded mental and physical health of each juvenile offender.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
Quality Assurance Analyst
Cotiviti
04.2019 - 07.2022
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
Activities Coordinator
HarborChase Assisted Living
09.2018 - 04.2019
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained and ordered supplies for activities.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
Quality Assurance Analyst
Globe Life-Torchmark
05.2015 - 06.2018
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Education
Master Of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO02.2025
Intercalated Bachelor Of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO11.2023
Associate Of Science - Management
Colorado Technical University
Colorado Springs, CO04.2022
Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Property valuation
Timeline
Staff Adjuster
Statefarm Insurance
12.2024 - Current
Operations Coordinator
AFNB
10.2023 - 10.2024
Juvenile Supervision Officer II
Dallas County Juvenile Department
07.2022 - 05.2023
Quality Assurance Analyst
Cotiviti
04.2019 - 07.2022
Activities Coordinator
HarborChase Assisted Living
09.2018 - 04.2019
Quality Assurance Analyst
Globe Life-Torchmark
05.2015 - 06.2018
Master Of Science - Criminal Justice
Colorado Technical University
Intercalated Bachelor Of Science - Criminal Justice
Colorado Technical University
Associate Of Science - Management
Colorado Technical University
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