Marissa Jenkins
Simi Valley,CA
Summary
Self-motivated worker highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
6
6
years of professional experience
Work History
Dedicated Account Manager
CorpNet, Inc
Simi Valley, CA
01.2021 - Current
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Receptionist
Mid Town Veterinary Clinic
Newbury Park, CA
12.2019 - 01.2021
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 25 animals per day
- Reviewed pet records from daily visits and appointments, entering all important data into system
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
Team Member
Designer Shoe Warehouse
Thousand Oaks, CA
04.2019 - 12.2019
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customers find specific products, answering questions and offering advice
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
Hostess
The Cheesecake Factory
Thousand Oaks, CA
10.2018 - 05.2019
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
Education
Bachelor of Arts - Sociology
Arizona State University
Online05.2022
Associate of Arts - Sociology
Moorpark College
Moorpark12.2020
High School Diploma -
Westlake High School
2017
Timeline
Dedicated Account Manager
CorpNet, Inc
01.2021 - Current
Receptionist
Mid Town Veterinary Clinic
12.2019 - 01.2021
Team Member
Designer Shoe Warehouse
04.2019 - 12.2019
Hostess
The Cheesecake Factory
10.2018 - 05.2019
Bachelor of Arts - Sociology
Arizona State University
Associate of Arts - Sociology
Moorpark College
High School Diploma -
Westlake High School
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