Marita Bell
McIntosh,AL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Secretary/Estimator
Bells Construction
McIntosh, AL
08.2008 - Current
- Provided product shipment logistical support and quality control by coord-P[;[[[
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Account Supervisor (MET)
Results CX
Mobile
08.2021 - 01.2024
- Remote customer Service, Billing, customer service
- Resolved client issues in a timely manner by providing creative solutions.
- Maintained relationships with existing customers through regular communication and follow-ups.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Recruited and trained new employees to meet job requirements.
Packaging and Shipping Auto Parts
Oreilly's Auto Parts
Saraland, AL
11.2019 - 08.2021
- Stocker, Quality assurance, Cycle counting
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Kept accurate logs of all deliveries and trips.
- Organized paperwork associated with product shipments including bills of lading, manifests, packing slips.
- Collected payments from customers upon delivery of goods or services rendered.
- Collected payments from customers and checked parts for accuracy by comparing to invoice description.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Resolved customer complaints in a professional manner while providing solutions that satisfied their needs.
Customer Service Rep
Alorica
Saraland, AL
07.2012 - 08.2018
- Billing, Sales, Technical support
- Prevented key account losses by researching discrepancies and correcting problems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier
D&J convenience
Calvert, AL
03.2014 - 12.2015
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Welcomed customers, offering assistance to help find store items.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered phone calls to assist customers with questions and orders.
- Performed other duties as assigned by management.
Office Administrator
Olin chemical
McIntosh, AL
08.2010 - 08.2011
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Processed financial documents, contracts, expense reports and invoices.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Coordinated onsite training events with outside vendors and online webinars.
- Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
- Organized and maintained filing systems, including electronic databases and records.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Education
Cosmetology - Cosmetology
Remington College
Mobile, AL05-2012
High School Diploma -
McIntosh High School
Mcintosh AL05-2011
Skills
- Packaging & Shipping (2 years)
- Office Administration (1 year)
- Plant Experience (2 years)
- Retail Sales (2 years)
- Quality Assurance (2 years)
- Computer Networking
- Technical Support (3 years)
- Network Support
- Software Troubleshooting
- Microsoft Windows (3 years)
- Operating Systems
Timeline
Account Supervisor (MET)
Results CX
08.2021 - 01.2024
Packaging and Shipping Auto Parts
Oreilly's Auto Parts
11.2019 - 08.2021
Cashier
D&J convenience
03.2014 - 12.2015
Customer Service Rep
Alorica
07.2012 - 08.2018
Office Administrator
Olin chemical
08.2010 - 08.2011
Secretary/Estimator
Bells Construction
08.2008 - Current
Cosmetology - Cosmetology
Remington College
High School Diploma -
McIntosh High School