Marites Cortez
National City,CA
Summary
Highly-qualified Housekeeping Manager offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
11
11
years of professional experience
Work History
Housekeeping Manager
Marine Corps Hospitality Services
11.2021 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 23 housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Helped the front desk to check in and check out the guest, Answers phone calls and taking guest reservation.
- Placed orders for housekeeping supplies and guest toiletries.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Wheelchair Attendant Supervisor
Prime Flight Aviation Services
03.2018 - Current
- Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Escorted handicapped passengers from terminal to aircraft.
Housekeeping Supervisor
Glorietta Bay Inn
09.2012 - 09.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
Associate of Science - Midwifery
Naga College Foundation
Naga City Philippines03.2000
Skills
- Staff Evaluations
- Customer Service-Focused
- Inter-Department Collaboration
- Ordering Cleaning Supplies
- Training and Mentoring
- Supply Inventory Management
- Task delegation
- Work prioritization
Additional Information
References;
Mr. Tranquilino Olermo
General Manager
Prime Flight Aviation Services
619-454-0756
Ms. Cluadia Ludlow
General Manager
Glorietta Bay Inn
619-435-3101
Mr. Eric Schera
Lodging Operation Manager
Marine Lodge San Diego
619-524-0117
Timeline
Housekeeping Manager
Marine Corps Hospitality Services
11.2021 - Current
Wheelchair Attendant Supervisor
Prime Flight Aviation Services
03.2018 - Current
Housekeeping Supervisor
Glorietta Bay Inn
09.2012 - 09.2019
Associate of Science - Midwifery
Naga College Foundation
Similar Profiles
Simon CoreaSimon Corea
Facility Maintenance Manager at Marine Corps Hospitality Services (MCHS)Facility Maintenance Manager at Marine Corps Hospitality Services (MCHS)
Amber ChristophersonAmber Christopherson
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services
Winnie FannonWinnie Fannon
Recreation Assistant at Marine Corps Community Services HawaiiRecreation Assistant at Marine Corps Community Services Hawaii