Marites Litera
Leonardtown,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Administrator
Nephro Group Of Dialysis Centers
06.2016 - 12.2023
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Strengthened relationships with vendors and suppliers, negotiating favorable contract terms for medical supplies and services.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to administrators.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
Billing Clerk
Nephro Group Of Dialysis Centers
04.2010 - 06.2016
- Collaborated with healthcare providers to ensure proper documentation was submitted for accurate claim processing, reducing denials due to incomplete or incorrect information.
- Disbursed petty cash by recording entries and verifying documentation.
- Assisted patients with inquiries regarding bills, providing clear explanations of charges and answering questions related to insurance coverage or payment options.
- Improved cash flow by effectively following up on unpaid claims and resolving discrepancies between billed and received amounts.
- Responded to customer concerns and questions on daily basis.
Cashier
Nephro Group Of Dialysis Centers
05.2006 - 04.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Retail Associate
JTG Trading - Homeworks, Inc.
08.2000 - 02.2001
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Education
No Degree - Computer Engineering
University of Sto. Thomas
Legazpi, Albay03.1995
High School Diploma -
The Sisters of Mary School
Manila, Philippines03.1993
Skills
- Recordkeeping and File Management
- Technical Support
- Office Administration
- Resourceful and Analytical
- Supply Inventory
- Database entry
- Billing oversight
- Expense Reporting
- Cash handling and management
- Honest and Dependable
- Team Leadership
- Cash register systems
- Customer Satisfaction
Timeline
Administrator
Nephro Group Of Dialysis Centers
06.2016 - 12.2023
Billing Clerk
Nephro Group Of Dialysis Centers
04.2010 - 06.2016
Cashier
Nephro Group Of Dialysis Centers
05.2006 - 04.2010
Retail Associate
JTG Trading - Homeworks, Inc.
08.2000 - 02.2001
No Degree - Computer Engineering
University of Sto. Thomas
High School Diploma -
The Sisters of Mary School
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