Marites Siopongco
Palm Springs,CA
Summary
Results-driven professional with extensive experience in customer service and operations management. Proven ability to enhance service delivery through data analysis and employee training.
Overview
26
26
years of professional experience
Work History
Manager II
Department of Motor Vehicles
Palm Desert, California
11.2025 - Current
- Managed daily operations and customer service at DMV office.
- Assisted customers with license applications and renewals efficiently.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Manager I
Department of Motor Vehicles
Indio, California
04.2021 - 11.2025
- Supervised staff to ensure compliance with DMV policies and procedures.
- Coordinated training programs for new employees and ongoing staff development.
- Resolved escalated customer inquiries and complaints effectively and professionally.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
Control Cashier
Department of Motor Vehicles
Palm Springs, California
09.2014 - 04.2021
- Processed transactions accurately for vehicle registrations and renewals.
- Assisted customers with inquiries about licensing and vehicle services.
- Collected payments and provided accurate change.
- Answered customer inquiries regarding departmental policies and procedures.
Motor Vehicle Representative
Department of Motor Vehicles
Palm Springs and Indio, California
06.2009 - 09.2014
- Processed vehicle registration applications for various vehicle types.
- Provided assistance to customers regarding licensing and registration inquiries.
- Verified identification documents to ensure compliance with state regulations.
- Mentored and coached other employees as needed.
Manager/Owner
Clothing Store
Philippines
01.2000 - 03.2007
- Managed daily store operations to ensure smooth functionality.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Education
Bachelor of Arts - Economics
University of The Philippines
Clark Air Base Philippines04-2000
Skills
- Customer service
- Employee training
- Performance evaluation
- Data analysis
- Operations management
Timeline
Manager II
Department of Motor Vehicles
11.2025 - Current
Manager I
Department of Motor Vehicles
04.2021 - 11.2025
Control Cashier
Department of Motor Vehicles
09.2014 - 04.2021
Motor Vehicle Representative
Department of Motor Vehicles
06.2009 - 09.2014
Manager/Owner
Clothing Store
01.2000 - 03.2007
Bachelor of Arts - Economics
University of The Philippines