Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Maritess Hale

Banking
Warner Robins,GA

Summary

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in Customer Service Specialist, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Specialist. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with 17 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Polite and professional Loan Officer successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

19
19
years of professional experience
1
1

English/Tagalog

Work History

Client Support Specialist

AmeriSave Mortgage
01.2021 - 08.2023
  • Built rapport with customers and utilized sales tactics for inbound/outbound in a high volume call center environment
  • Adhered to AmeriSave SOPs and legal compliance standards
  • Warm transferred credit approved customers to loan officers, and connected current clientele to Loan Servicing for active loan inquiries.

Vault Teller

Truist Formerly Known As (BB&T)
11.2010 - 11.2019
  • Processed sales referrals, promoted bank services and products, resulting in 27% branch sales increase
  • Accounted for up to $150K in vault assets by following all safety and loss prevention procedures, and managed electric and paper trails on all cash transfers
  • Reduced overdraft and balancing extension errors by more than 21% by utilizing quality assurance skills
  • Mentored and trained newly hired tellers in job responsibilities and organizational procedures
  • Cultivated successful relationships with stakeholders which led to gainful opportunities by providing excellent customer service and positive customer experiences.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.

Member Service Representative/Loan Officer

Robins Financial Credit Union
05.2006 - 10.2008
  • Handled the opening, closing, and servicing of loan accounts, managed and maintained accounts
  • Took financial interviews of members to identify a service or product that fit their needs
  • Respected CFPB, Fair Lending, Truth in Lending, and confidentiality rules.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained and managed customer files and databases.
  • Developed, implemented and collated customer satisfaction surveys for improved insight.

Bank Teller

Robins Financial Credit Union
05.2004 - 05.2006
  • Reconciled, balanced, and audited receipts and disbursements using Integrated Paying and Collecting System (IPC)
  • Performed daily cash counts and completed accountability films
  • Met reporting and balancing deadlines with short suspense
  • Followed security protocol to safeguard cash and financial instruments.

Education

Medical Clerk, Technical/Occupational Certificate -

Middle Georgia Technical College

Secretarial Studies, Stenographer - undefined

Holy Angel University

Skills

Loan management experienceundefined

Interests

Banking, Customer Service Specialist,

Sales, Hospitality, Travel Customer Service

Timeline

Client Support Specialist

AmeriSave Mortgage
01.2021 - 08.2023

Vault Teller

Truist Formerly Known As (BB&T)
11.2010 - 11.2019

Member Service Representative/Loan Officer

Robins Financial Credit Union
05.2006 - 10.2008

Bank Teller

Robins Financial Credit Union
05.2004 - 05.2006

Medical Clerk, Technical/Occupational Certificate -

Middle Georgia Technical College

Secretarial Studies, Stenographer - undefined

Holy Angel University
Maritess HaleBanking