Maritess Hodgdon
Bloomington,MN
Summary
Accomplished Referral Coordinator with a proven track record at P3 Medical Group, excelling in organizational abilities and insurance verification. Enhanced patient care through efficient pre-authorizations and scheduling, while mentoring staff at Pahrump Cardiology, showcasing leadership and HIPAA expertise. Achieved significant improvements in referral process efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Referral Coordinator
P3 Medical Group
09.2022 - 08.2024
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Processed DME orders
- Submitted prior auth. for patients to see out of network specialists
- Processed medical records requests.
Front Desk Manager
Pahrump Cardiology and Family Practice
08.2021 - 09.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk team.
- Processed patient's benefits and eligibility before scheduled appointments.
- Ensured all patients are contacted and rescheduled due to provider schedule changes.
- Submit weekly payroll for my team.
- Assist with referrals.
- Submit for prior authorizations for procedures and testing.
Retail Assistant Manager
Luxor Hotel and Casino
05.2011 - 08.2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Trained and developed new employees for ease of transition into team.
Education
GED -
Mesa College
San Diego, CA09.1994
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Patient Scheduling
- Organizational abilities
Timeline
Referral Coordinator
P3 Medical Group
09.2022 - 08.2024
Front Desk Manager
Pahrump Cardiology and Family Practice
08.2021 - 09.2022
Retail Assistant Manager
Luxor Hotel and Casino
05.2011 - 08.2021
GED -
Mesa College
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