Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maritha Chavez

Carlsbad,NM

Summary

Practical and competent victim advocate with 2 years of experience providing advocacy. Sound knowledge of community resources and justice system. Maintained positive working environment and empathetic approach to victims of domestic crimes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Victim's Advocate

Cavern City Child Advocacy Center
11.2021 - 07.2023
  • Developed safety plans to meet victims' assessment of need.
  • Accompanied clients to court to clarify processes and procedures.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Liaised with members of justice system on behalf of client.
  • Constructed referral list of agencies and community resources for victims' to provide aftercare services.
  • Established treatment plans with short- and long-term goals.
  • Spearheaded awareness through public speaking to community and business groups.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Administered assessments to identify clients' needs and establish treatment plans.

Store Manager

Rent A Center
02.2014 - 08.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Delivery Driver

Fed Ex
03.2009 - 08.2013
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Education

High School Diploma -

Carlsbad High School
Carlsbad
05.2004

Skills

  • Compassionate Care
  • Case Confidentiality
  • Interviewing Individuals
  • Victim Intake Services
  • Case Service Plans
  • Clients Rights
  • Document Organization
  • Legal Document Processing
  • Court Hearings
  • Client Needs Assessment
  • Emotional Support
  • Community Partnerships
  • Violence Prevention
  • Client Support
  • Victim Advocacy
  • Domestic Crimes
  • Law Enforcement Assistance
  • Maintaining Strict Confidentiality
  • Social Support
  • Program Assistance
  • Child Abuse and Neglect Identification
  • Domestic Violence Response

Certification

Crimes Against Women Training

Crimes Against Children Training

New Mexico Crime Victims

Reparation Training

Assisted Victims in Temporary & Civil Restraining Orders

Assisted Victims with Applications for New Mexico Immigration Law Center

Assisted Victims with Applications for New Mexico Legal Aid

Languages

Spanish
Native or Bilingual

Timeline

Victim's Advocate

Cavern City Child Advocacy Center
11.2021 - 07.2023

Store Manager

Rent A Center
02.2014 - 08.2018

Delivery Driver

Fed Ex
03.2009 - 08.2013

High School Diploma -

Carlsbad High School

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Maritha Chavez