Maritha Chavez
Carlsbad,NM
Summary
Dynamic professional with a proven track record at Eddy County DWi, adept in Law Enforcement Collaboration and Customer Service. Excelled in enhancing tracking accuracy and client satisfaction, reducing errors by maintaining high standards. Skilled in multitasking and effective communication, I foster teamwork and drive results, achieving a significant increase in efficiency.
Overview
11
11
years of professional experience
Work History
DWI Tracking / Monitoring
Eddy County DWi
03.2024 - 10.2024
- Contributed to a positive work environment by sharing knowledge with peers and providing mentorship to junior staff members when necessary.
- Managed multiple simultaneous projects, prioritizing tasks according to urgency and importance while maintaining high-quality work standards.
- Collaborated with team members to develop new strategies for tracking accuracy, minimizing errors in data collection.
- Developed customized reports for clients, presenting relevant tracking data in an easily digestible format.
Eligibility Specialist
Eligibility Screening Services
10.2023 - 03.2024
- Maintained accurate reports and records on Subject and Subject.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Financial Counselor
Carlsbad Medical Center
08.2023 - 10.2023
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Documented details regarding contact with patients, providers and other individuals in system.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
Bilingual Victim Advocate
Cavern City Child Advocacy Center
11.2021 - 07.2023
- Developed comprehensive safety plans for survivors, addressing their unique needs and circumstances.
- Assisted victims of crime by offering compassionate guidance and resources throughout the recovery process.
- Provided crisis intervention to clients experiencing emotional distress or immediate danger, connecting them with emergency resources when necessary.
- Accompanied clients to court to clarify processes and procedures.
- Facilitated access to necessary services by connecting clients with appropriate community resources.
- Maintained accurate records of client interactions, ensuring confidentiality while supporting data-driven program improvements.
- Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Assisted law enforcement in investigations, conducting interviews with victims and witnesses for accurate case documentation.
- Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
Store Manager of Operations
Rent a Center
02.2014 - 08.2018
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by Number% with special displays and promotions.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Carlsbad High School
Carlsbad, NM05.2004
Skills
- Law Enforcement Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Professionalism
- Document Preparation
Languages
Spanish
Elementary
Timeline
DWI Tracking / Monitoring
Eddy County DWi
03.2024 - 10.2024
Eligibility Specialist
Eligibility Screening Services
10.2023 - 03.2024
Financial Counselor
Carlsbad Medical Center
08.2023 - 10.2023
Bilingual Victim Advocate
Cavern City Child Advocacy Center
11.2021 - 07.2023
Store Manager of Operations
Rent a Center
02.2014 - 08.2018
High School Diploma -
Carlsbad High School
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