Marithza H. Salas
Summary
Dynamic professional with extensive experience at Raising Cane's Restaurants and the City of Plano, excelling in conflict resolution and report writing. Proven track record in enhancing team performance through effective training and fostering community relations. Skilled in crisis intervention, demonstrating integrity and empathy in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Police Officer
City Of Plano
05.2023 - Current
- Enforced local laws, ensuring community safety and compliance.
- Conducted thorough investigations for criminal activity, gathering evidence effectively.
- Collaborated with community organizations to promote crime prevention initiatives.
- Managed emergency response situations, demonstrating quick decision-making skills.
- Provided detailed reports on incidents, maintaining accuracy and clarity in documentation.
- Developed strategies for community engagement, enhancing public trust and cooperation.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
Public Safety Officer
City Of Plano
02.2022 - 05.2023
- Monitored and enforced safety regulations to ensure compliance within community events.
- Assisted in emergency response procedures, providing support during critical incidents.
- Collaborated with local law enforcement to coordinate safety initiatives and community outreach programs.
- Prepared detailed reports on incidents, ensuring accurate documentation for investigations.
- Managed traffic flow during special events or road closures, ensuring minimal disruption to motorists while prioritizing pedestrian safety.
- Improved community relations through proactive engagement with local residents and businesses, addressing concerns and providing information on public safety initiatives.
- Maintained high standards of public safety by enforcing local laws and regulations.
Customer Relations Representative
Raising Cane's Restaurants
05.2019 - 02.2022
- Assisted customers with inquiries and concerns, ensuring satisfaction and loyalty.
- Managed order processing and payment transactions efficiently to enhance customer experience.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints promptly, contributing to positive feedback and retention.
- Implemented suggestions for improving service delivery based on customer feedback.
- Participated in team meetings to discuss strategies for enhancing overall guest experience.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Served as a primary point-of-contact between management staff, sales representatives, vendors, suppliers resulting in seamless communication across various stakeholders.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Certified Trainer
Raising Cane's Restaurants
02.2017 - 05.2019
- Delivered engaging training sessions to enhance team knowledge and skills.
- Developed training materials to support staff learning and operational excellence.
- Assisted in onboarding new employees, ensuring smooth integration into the team.
- Evaluated trainee performance and provided constructive feedback for improvement.
Education
Bachelor of Arts - Criminology
The University of Texas At Dallas
Richardson, TX12.2022
Associate of Arts - Criminal Justice
Collin County Community College
Plano, TX12.2020
High School Diploma -
Plano East Senior High School
Plano, TX06.2018
Skills
- Report writing
- Warrant writing procedure
- Integrity and honesty
- Conflict Resolution
- Patience and empathy
- Criminal investigations
- Crisis intervention and deescalation
- Mental resilience
- Cultural awareness
- Fingerprinting
- Multilingualism
Languages
Spanish
Native or Bilingual
Timeline
Police Officer
City Of Plano
05.2023 - Current
Public Safety Officer
City Of Plano
02.2022 - 05.2023
Customer Relations Representative
Raising Cane's Restaurants
05.2019 - 02.2022
Certified Trainer
Raising Cane's Restaurants
02.2017 - 05.2019
Bachelor of Arts - Criminology
The University of Texas At Dallas
Associate of Arts - Criminal Justice
Collin County Community College
High School Diploma -
Plano East Senior High School